Lead UX Researcher

🕒 August 6

🌵 Arizona, California, +30 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $131.9k - $204.8k / year

⏰ Full Time

🟠 Senior

🔬 UX Researcher

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wikimedia Foundation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🤝 Non-profit

📚 Education

📱 Media

💰 $2.5M Grant on 2019-09

Non-profit • Education • Media

Wikimedia Foundation is a nonprofit charitable organization dedicated to the growth, development, and distribution of free, multilingual content. It provides the essential infrastructure for free knowledge, including hosting Wikipedia, the free online encyclopedia that is created, edited, and verified by a global community of volunteers. Supported primarily through donations, Wikimedia Foundation promotes collaborative projects that aim to share knowledge reflecting human diversity and strives to protect everyone's right to access free and open knowledge.

📋 Description

• Lead qualitative and quantitative UX research studies informing product teams • Identify, define, and secure buy-in for strategic research projects • Communicate research findings and recommendations to stakeholders • Partner strategically with cross-functional leads and support adoption of human-centered recommendations • Inform planning and strategy through analysis and synthesis of user, product, service, and organizational needs • Evolve UX research best practices and improve team processes • Mentor junior individual contributors and guide contractors • Document and communicate research processes and results publicly with the Wikimedia community • Conduct foundational and evaluative research for the “Increase our Reach” focus area • Research users beyond Wikipedia, perceptions of Wikipedia results across search engines and AI chatbots, content attribution designs, and future audience experiments

🎯 Requirements

• 6 or more years of experience conducting UX research within a product organization • Proven track record leading impactful research projects in fast-paced environments and driving organizational outcomes • Deep expertise in qualitative methods, including interviews, contextual inquiry, and diary studies • Ability to conduct quantitative research end-to-end, including surveys, large-scale unmoderated testing, large-scale diary studies, or quantitative UX benchmarking • Expertise with experimental design and statistical analysis • Ability to translate research insights into actionable recommendations with product teams • Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Behavioral Economics, Linguistics, Psychology, Anthropology, or a related field • Excellent oral and written communication skills in English and asynchronous communication • Ability to work across diverse, multicultural, and multidisciplinary teams and communities • Fluency in languages beyond English is a plus • Experience contributing to Wikimedia projects is a plus • Experience conducting research with global reach is a plus • Experience working with international vendors, contractors, volunteer communities, and projects is a plus • Availability for critical meetings and synchronous work from 15:00 to 19:00 UTC • Openness to traveling up to four times per year • Non-US employees must have current work authorization in their location

🏖️ Benefits

• Remote-first organization • Ability to work remotely • Salary adjusted to country of hire for applicants outside the US • Individualized pay based on cost of living, skills, experience, and location • Employer of Record hiring for non-US employees • Equal opportunity and inclusive workplace • Assistance or accommodation during the application process for qualified applicants with disabilities