Certified Lactation Specialist

Job not on LinkedIn

🕒 January 20

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Williams Consulting, LLC.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Williams Consulting, LLC. is an SBA-certified Woman Owned Small Business (WOSB), Economically Disadvantaged WOSB (EDWOSB), and HUBZone firm that provides healthcare management and health information technology services to Federal, State, Local, and commercial clients. The company delivers enterprise-scale Health IT solutions, program and project management, software development, business analysis, and population/public health expertise, with leadership experienced in healthcare policy, health plan operations, and large IT transformational projects.

📋 Description

• Respond to phone calls, text messages, and live chat inquiries during assigned helpline hours • Provide breastfeeding education, counseling, and support • Accurately document phone, text, and live chat interactions, including referrals and outcomes • Facilitate warm hand-offs and referrals to appropriate local, state, regional, and national resources for non-breastfeeding-related needs, including crisis or social support services • Support identification and use of national, state, regional, and local referral resources to meet caller needs • Assist with development and updates of call, text, and chat scripts to ensure consistent messaging and quality interactions • Follow established Standard Operating Procedures (SOPs) for phone, text, and live chat encounters • Utilize approved translation and interpretation services as needed to support multilingual callers • Support the National Breastfeeding Helpline, a federally supported service providing confidential breastfeeding education, counseling, and referrals nationwide

🎯 Requirements

• Full-time and part-time bilingual (Spanish) International Board Certified Lactation Consultants encouraged to apply • Active International Board Certified Lactation Consultant (IBCLC) certification in good standing (preferred) • Fluency in English • Experience providing breastfeeding counseling to diverse populations (Required) • Prior experience supporting federally funded helplines or public health programs • Experience using multi-channel communication platforms (phone, text, chat) • Familiarity with data collection in a helpline environment • Experience using customer relationship management (CRM) or case management systems • Demonstrated ability to handle sensitive or confidential information • Ability to work in a secure remote environment • Strong attention to detail, organization, and efficient time management • Professionalism and a positive work ethic in all situations • Background investigation required • Must be available to work assigned shifts, including some weekends as necessary • Must be able to sit and read computer screens for extended periods

🏖️ Benefits

• Flexible work locations and scheduling, when possible • Medical coverage through national plans • Vision coverage through national plans • Dental coverage through national plans • Life insurance • AD&D insurance • Short-Term Disability Insurance • Long-Term Disability Insurance • PTO • 401k matching