Member Success Manager

Job not on LinkedIn

🕒 2 days ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Windquest Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1988

🍽️ Food & Beverage

🏭 Manufacturing

🏨 Hospitality

Food & Beverage • Manufacturing • Hospitality

Windquest Group is a family-owned investment firm headquartered in Grand Rapids, Michigan that invests in companies across a diverse set of industries, including consumer products, manufacturing, wellness, food & beverage, and hospitality-centric experiences. The firm focuses on supporting entrepreneurs and innovations that aim to make the world better, backing businesses with capital and expertise while emphasizing fresh ideas and operational improvement.

📋 Description

• Own engagement, satisfaction, and retention for the existing Insiders Club membership base • Build onboarding that gets new members to real value immediately and own onboarding CSAT • Own the subscription lifecycle end to end, including dunning and payment retries • Own renewal outcomes through every billing cycle • Track member health signals and proactively contact disengaged members • Own the save flow for voluntary cancellations • Recover members lost to failed payments • Own member engagement, sentiment, CSAT, and NPS, and address friction across teams • Identify members ready for upgrades and hand them to Sales as warm, qualified leads • Partner with Sales to build growth programs such as referrals • Protect future reactivation and referral value during the cancellation experience • Drive member retention and engagement, with churn trending down and save rates climbing

🎯 Requirements

• 3+ years in customer success, account management, or retention for a subscription or membership business • Hands-on experience with subscription billing systems; Chargebee is a strong plus • Track record running onboarding and retention programs • Comfortable owning strategy and execution • Energetic and self-directed • HubSpot or similar CRM and lifecycle marketing experience (bonus) • E-commerce or DTC background (bonus) • Experience building a customer success function from scratch (bonus)

🏖️ Benefits

• Full-time remote work • Opportunity to own and build a membership experience • Opportunity to surface expansion opportunities and partner with Sales on growth programs • Equal Opportunity Employer