Customer Success Manager

🕒 October 5

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Windward

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛡️ Insurance

💼 Consulting

💰 Series C on 2018-06

Logistics • Insurance • Consulting

Windward is a predictive intelligence company that utilizes AI, big data, and maritime expertise to provide insights into the maritime ecosystem. Their solutions help clients and partners make informed decisions regarding security, finance, and business operations related to commercial shipping, oil and gas, and maritime logistics. Windward aims to enhance maritime domain awareness and compliance through a comprehensive understanding of maritime risks and opportunities.

📋 Description

• Manage client relationships at both strategic and operational levels • Own onboarding, adoption, retention, and growth management responsibilities • Lead renewal negotiations and maintain low gross churn • Serve as the maritime subject matter expert and main contact for customer needs and inquiries • Deliver impactful training sessions and product webinars • Promote customer feedback internally to shape product development • Upsell and cross-sell to existing accounts, identifying new business opportunities • Collaborate closely with Support, Sales, Product, and R&D teams • Serve as the primary point of contact for key clients • Foster long-term relationships with global enterprise accounts • Drive product adoption and identify opportunities for growth

🎯 Requirements

• 4+ years of experience in Customer Success or Account Management • Background in the maritime domain or trading & shipping industry • Experience with SaaS platforms and global enterprise clients • Strong commercial acumen and experience with contract negotiations • Proven ability to work cross-functionally with product and technical teams • Willingness to travel globally (approx. 30%) • Excellent interpersonal and communication skills, from end-users to C-level executives • Familiarity with tools such as Salesforce, helpdesk systems, and customer training platforms • Fluency in English; additional languages are an advantage

🏖️ Benefits

• Opportunity to work with cutting-edge AI technologies • Collaboration with a brilliant and passionate team • Opportunity to make a real impact on the global trade ecosystem • Mission-driven company shaping the future of maritime intelligence