Regional Flight Operations Support Manager

🕒 August 4

🇺🇸 United States – Remote

💵 $116k - $154k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Logo of Wing

Wing

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

💰 Corporate Round on 2019-03

Food & Beverage • Healthcare • Travel

Wing is a subsidiary of Alphabet that specializes in delivery solutions through the use of drones. It offers an innovative on-demand delivery service, providing consumers with a fast and efficient way to receive items ranging from groceries to medicine. Wing's drones are designed, manufactured, and deployed to meet high safety standards, and the company has successfully completed over 350,000 commercial deliveries across multiple continents.

📋 Description

• Directly manage, mentor, and develop a team of Flight Operations Support Coordinators; set expectations, coach, and provide actionable feedback. • Serve as the primary regional contact for Vendor leadership, managing contract adherence and optimizing deployment of Ground Support and Visual Observer crews. • Oversee regional use of workforce management tools such as Deputy and ServiceNow, plus Google Workspace, ensuring data integrity and consistent scheduling protocols. • Approve team timesheets, expense reports, and regional travel; simplify budget issues and solve problems with peer managers. • Forecast regional staffing needs from projected flight volumes and adjust vendor headcount and recruitment pipelines. • Lead creation and maintenance of SOPs for site logistics and crew readiness, ensuring Wing Standards and health and safety compliance. • Connect the team with Maintenance, Training, and Community Affairs partners; represent Wing with public and government visitors during regional outreach.

🎯 Requirements

• 5+ years of experience in aviation operations, logistics, or workforce management, including proven experience as a people manager leading distributed teams. • Valid driver's license. • Ability to set priorities, coach, and manage direct-report performance in high-pressure environments. • Ability to independently manage project planning and solve moderately complex problems with high ambiguity. • Willingness and ability to work 5 days per week, including weekends and/or holidays as business needs dictate. • 2+ years of direct experience in Commercial Drone operations (Part 107/135). • Active 14 CFR Part 107 Remote Pilot Certificate required. • Ability to perform moderate physical work outdoors for extended periods and lift and transport equipment under 35 lbs. • Ability to manage external vendor relationships and influence internal partners through clear, data-backed communication.

🏖️ Benefits

• Bonus • Equity • Benefits • Candidate accommodations during the interview process for disabilities or special needs

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