Technical Support Representative

October 9

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Wing Assistant

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B2B • SaaS • Productivity

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

501 - 1000 employees

🤝 B2B

☁️ SaaS

⚡ Productivity

💰 $2.1M Seed Round on 2022-03

📋 Description

• Troubleshoot IT issues (e.g., how do I log in, reset password, remote access trackers not working, etc.) • Provide tech support via phone, email, and chat • Help provide, update, and regularly send out invoices • Guide customers through the initial stages of interaction with the platform/product • Assist in the onboarding of customers onto the platform by creating walkthrough workflows and FAQs • Document customer interactions in the CRM and keep records up to date. • Use the client's ticket system to track service requests and customer feedback.

🎯 Requirements

• At least 1 year proven experience as a Technical Support Representative • Excellent English communication skills, both written and verbal • Excellent phone, email, and instant messaging communication skills • Solid organizational and time management skills • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP • Experience with word-processing software and spreadsheets (e.g., MS Office) • Knowledge of online calendars and scheduling (e.g., Google Calendar) • Proactive & confident with keen attention to details • Able to work on a graveyard shift

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay