Reach
51 - 200 employees
Founded 2016
🛍️ eCommerce
🤝 B2B
👥 B2C
💰 Series A on 2022-03
eCommerce • B2B • B2C
Reach is a global ecommerce optimization platform that simplifies cross-border transactions for businesses. They provide a comprehensive Merchant of Record service that facilitates international sales, managing aspects like global tax compliance and fraud protection. Their solutions empower retailers, digital brands, SaaS companies, and B2B wholesalers to enhance the customer experience by offering localized payment options and seamless integration with popular ecommerce platforms. Reach aims to help businesses expand internationally, reduce costs, and maximize conversion rates.
Phone Support, Customer Service Agent
🔥 0 minutes ago
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Reach
51 - 200 employees
Founded 2016
🛍️ eCommerce
🤝 B2B
👥 B2C
💰 Series A on 2022-03
eCommerce • B2B • B2C
Reach is a global ecommerce optimization platform that simplifies cross-border transactions for businesses. They provide a comprehensive Merchant of Record service that facilitates international sales, managing aspects like global tax compliance and fraud protection. Their solutions empower retailers, digital brands, SaaS companies, and B2B wholesalers to enhance the customer experience by offering localized payment options and seamless integration with popular ecommerce platforms. Reach aims to help businesses expand internationally, reduce costs, and maximize conversion rates.
📋 Description
• Respond to customer inquiries via phone and Zendesk • Support customers with order tracking, charges, refunds, and disputes • Manage tickets efficiently while maintaining strong service quality • Meet performance targets across KPIs such as SLA, AHT, and First Call Resolution • Utilize Zendesk tools, workflows, and automation features effectively • Collaborate with Risk & Compliance and cross-functional teams • Support continuous improvement initiatives and adoption of new tools and AI workflows • Contribute to a positive, collaborative, and high-performing support environment
🎯 Requirements
• 1+ years of experience in customer service or call center environments • Hands-on experience using Zendesk • Strong communication and problem-solving skills • Familiarity with support KPIs and service metrics • Strong organizational skills and attention to detail • Adaptability in fast-paced environments and openness to feedback • Experience in ecommerce, payments, or financial services is a plus
🏖️ Benefits
• Competitive compensation • Comprehensive healthcare benefits • Opportunity to grow within a global FinTech company • Collaborative and supportive team environment • Exposure to modern support tools, automation, and AI-driven workflows
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