Senior Customer Experience Manager

🕒 August 21

🇺🇸 United States – Remote

💵 $110k - $151k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Engage with strategic customers to deliver business value and help drive revenue growth • Connect Wiz value to top customer initiatives, increase adoption, and outpace the competition • Steer large, intricate high-tech, cloud-based enterprise software customers through their multi-year cloud journey, focusing on robust cloud security practices and extending Wiz value • Act as a trusted customer advisor and ensure collaboration across Wiz teams to deliver transformational outcomes • Own diverse cloud-security-focused projects and initiatives with Sales, Support, Success, product/engineering, and customer teams • Influence stakeholders and ensure communication and collaboration throughout project lifecycles • Understand customer business vision, culture, processes, and cloud security requirements • Build relationships from technicians through CISO level • Evangelize Wiz value and influence adoption of secure solutions • Ensure Wiz guidance is understood and executed, while advocating internally for customer security needs • Use communication skills and project management experience to guide post-onboarding Wiz adoption • Solve customer security challenges and overcome internal political blockers • Identify and pursue strategic cloud-security opportunities with Customer Account teams • Support TCO analyses and business case assessments • Understand tool ecosystems and provide tool-consolidation options • Accelerate cloud-security adoption by defining milestones, removing blockers, and implementing secure workload migration processes • Define comprehensive customer training strategies • Implement governance structures for customer partnerships and Wiz adoption

🎯 Requirements

• Must be located in Western United States • 6+ years of experience as a CSM, AE, or other customer-facing strategic role • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization • Ability to learn Wiz's offerings and pricing with agility • Proven track record of working with Fortune 100 customers with cloud-based technology • Experience managing strategic customers, with an entrepreneurial mindset to problem solve and provide effective solutions for complex engagements • Deep understanding of Security SaaS offerings and pricing models • Applicants must have the legal right to work in the country where the position is based without visa sponsorship

🏖️ Benefits

• Bonus • Equity • Benefits • Google benefits (details available via the linked benefits page)