Senior Solutions Support Engineer

November 24

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Wiz

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Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

201 - 500 employees

🔒 Cybersecurity

📋 Description

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Serve as the subject matter lead on the core technologies within the Wiz product line, providing unparalleled knowledge and expertise • Mentor and coach team members in case management best practices and technical upskilling • Gather, collect, collate, generate and publish content, including training material for team members • Participate in on-call rotation for after-hours, holiday, weekend support coverage • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations

🎯 Requirements

• Must be comfortable working 9-6 PST/PDT • 7+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • A minimum of 3+ year experience with Cloud technologies (Azure, AWS, GCP) • 2+ years of hands on experience with Kubernetes (AKS/GKS/EKS etc..) • Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON • Proficiency with command-line tools and Linux operating system environments

🏖️ Benefits

• Medical, dental and vision insurance • Home Office Setup reimbursement • Flexible Spending Accounts • Monthly Connectivity reimbursement • Employee Assistance Program (EAP) • Short- and Long-term Disability Insurance • Life & Accident Insurance • 401(k) Retirement Savings Plan (with employer match) • Flexible paid time off + 11 paid holidays • Paid leave programs, including parental, pregnancy health, medical and bereavement leave