Retention Sales Specialist

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📋 Compliance

💰 Post-IPO Debt on 2023-07

Compliance • Privacy • Advertising

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Under manager supervision, this position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service with WMHS. • This position supports cancellation/downgrade requests for individual accounts, 'group' accounts or multi location customers. • Team members will attempt to determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, re-pricing, and/or resolving service quality issues. • Team Members will resolve customer complaints and concerns through active listening, empathy, and professionalism. • Effectively utilize technology based CRM (Customer Relationship Management) tool for lead follow-up, sale cycle disposition, pipeline management, forecasting and lost opportunity tracking.

🎯 Requirements

• 2 years of telesales experience, or the equivalent in related work experience, demonstrating the ability to manage and develop existing and prospective accounts. • Bilingual in English and French • Bachelor's Degree in sales or marketing (preferred)

🏖️ Benefits

• medical • dental • vision • life insurance • short-term disability • stock purchase plan • company matching on a 401(k) • paid vacation • holidays • personal days