Vice President, Global Operations

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August 7

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Warner Music Group

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Media

Warner Music Group is a global music company that forms a collective of music creators and enthusiasts. The company is involved in recorded music, music publishing, and media brand development. Warner Music Group is dedicated to championing the individuality of artists and songwriters, empowering them through its iconic labels and distinctive brands. It hosts a wide variety of artists and is known for its commitment to creative freedom and limitless possibilities in the music industry.

1001 - 5000 employees

Founded 1920

📱 Media

💰 Post-IPO Debt on 2021-10

📋 Description

• We're seeking an experienced and strategic VP of Operations to join our Global Business Services (GBS) team. • Reporting directly to the SVP of GBS, you'll be instrumental in optimizing our GBS delivery model. • Overseeing critical operational functions including Work Intake, Metrics and Reporting, Continuous Improvement, Training and Knowledge Base, and Automation. • You'll be responsible for driving efficiency, effectiveness, and innovation across our global shared services, ensuring our GBS organization operates at peak performance and delivers exceptional value to the business. • Work with M&A deal team and broader finance organization on all integration and work migration. • Lead the metrics team in prioritizing and building out key performance indicators and service level agreements for all GBS operations. • Develop comprehensive dashboards and analytical insights to drive data-driven decision-making and identify areas for improvement. • Lead and embed a culture of continuous improvement across GBS. • Find opportunities for process optimization, cost reduction, and service improvement through methodologies like Lean, Six Sigma, and other operational excellence frameworks. • Support transition from implementation project to steady state training program for GBS employees. • Maintain a comprehensive knowledge base to support efficient operations, problem-solving, and cross-training. • Drive the identification, prioritization, and implementation of automation opportunities (e.g., RPA, intelligent automation) within GBS processes.

🎯 Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field • 10+ years of dynamic experience in operations management within a large-scale Global Business Services (GBS) or shared services environment. • Validated expertise in at least three of the following areas: driving automation (RPA, AI) initiatives, building performance metrics and reporting solutions, continuous improvement methodologies. • Demonstrated capability in leading significant operational transformations and implementing standard methodologies across diverse global teams. • Strong analytical skills with the ability to translate complex data into actionable insights and present findings clearly to executive audiences. • Track record of excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization. • Strategic problem solver with a hands-on approach to problem-solving and a passion for operational excellence. • Experience leading and developing high-performing teams in a fast-paced, dynamic environment. • Strong work-ethic and a self-starter with effective organizational skills. • Communication skills to convey key elements in a concise and positive manner.

🏖️ Benefits

• Salary Range $200,000 to $240,000 Annually • Salary ranges are included for job postings where required by law. • The actual base pay is dependent upon many factors, such as work experience and business needs. • The pay range is subject to change at any time dependent on a variety of internal and external factors.