Director, Account & Relationship Management

🕒 July 23

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $137.9k - $246.3k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Lead the global Account Management organization responsible for protecting and growing recurring revenue across the installed customer base. • Carry and achieve annual renewal and expansion quotas. • Establish annual and quarterly business plans that deliver Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and Expansion ARR objectives. • Develop accurate forecasts and maintain disciplined pipeline management for all renewal and expansion opportunities. • Create a high-performance culture focused on accountability, execution, and measurable business outcomes. • Develop comprehensive account strategies for the company's largest and most strategic global customers. • Build trusted executive relationships with General Counsel, Chief Legal Officers, Legal Operations leaders, Procurement, Finance, IT, and executive sponsors. • Lead Executive Business Reviews that demonstrate measurable business value and align customer priorities with WK ELM's strategic roadmap. • Identify opportunities for cross-sell, upsell, geographic expansion, business unit expansion, and adoption of additional products and AI capabilities. • Act as executive sponsor for strategic customer relationships and lead executive engagement plans for key accounts. • Lead the modernization of legacy commercial agreements to better align with current products, pricing strategies, and customer business needs. • Own strategic renewal planning across the global customer portfolio.

🎯 Requirements

• Bachelor's degree required; MBA preferred. • 10+ years of enterprise software, SaaS, or technology services experience. • 5+ years leading Account Management, Strategic Account Management, Enterprise Sales, or Customer Growth organizations. • Demonstrated success carrying and achieving significant recurring revenue, renewal, and expansion quotas. • Extensive experience negotiating complex enterprise software and services agreements. • Experience managing Fortune 500 and multinational customer relationships. • Strong financial and commercial acumen. • Experience leading organizational transformation.

🏖️ Benefits

• Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave