Senior Account & Relationship Manager

🕒 September 24

❄️ Minnesota, Wisconsin – Remote

❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $57.4k - $98.3k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timeframe • Monitor adoption rates and advise customers on improving application ROI • Collaborate with marketing, support, and training teams to communicate effectively with customers • Develop expertise in Wolters Kluwer pharmacy productivity products and complementary offerings • Gather and create product implementation and usage best practices for customer content, conversations, and presentations • Liaise between product management and customers; understand the product roadmap and escalate critical issues • Facilitate transitions after new implementations or re-implementation • Maintain current assigned-customer information in the CRM system • Collaborate with Sales on new business opportunities across the territory • Maintain reference information on pharmacy productivity accounts • Own Red Accounts and ensure corrective action steps are completed and resolved • Research and lock down renewals involving price increases and negotiate the renewal process • Assist Implementation teams with issues during Standard-account implementations • Perform other duties as assigned by supervisor

🎯 Requirements

• High School diploma required or equivalent • BA/BS preferred • Minimum of 4 year's experience in a customer facing position that required a mix of proactive and reactive account management or interaction • Excellent oral and written communication skills • Experience with industry based software applications • Experience working with senior executive level personnel • Proven time management and prioritization skills • Ability to work well under pressure • Intermediate Microsoft Office Suite skills • Up to 5% travel may be required (occasional site visits and tradeshows) • Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process

🏖️ Benefits

• Medical, Dental, & Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave • Commission eligibility