Senior Major & Strategic Account Manager – Customer Success Advisor

🕒 July 1

🤠 Texas – Remote

🤠 Texas – Remote

💵 $57.4k - $98.3k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Wolters Kluwer

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1836

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

Wolters Kluwer is a global provider of professional information, software solutions, and services aimed at clinicians, nurses, accountants, lawyers, as well as the tax, finance, audit, risk, compliance, and regulatory sectors. The company is committed to helping professionals enhance their workflows, improve decision-making, and solve complex problems with confidence. Wolters Kluwer serves customers in over 180 countries, providing expert solutions that support health, prosperity, safety, and legal rights. With over 21,000 employees across numerous countries, Wolters Kluwer continues to drive innovation and progress in the fields it serves.

📋 Description

• Building and maintaining post sales strategic relationships with Enablon assigned accounts • Provide advice and guidance as the Enablon subject matter expert • Function as a frontline technical resource for Enterprise Account Managers • Develop key relationships in an account to diversify client contact touch points • Engage with customer support and product management as a customer advocate • Serve as the account first line of defense to mitigate issues • Lead coordination efforts between clients and internal teams • Regularly assess customer satisfaction and implement improvements

🎯 Requirements

• Experience within the EHS industry required • Proficiency in nurturing and maintaining deep client relationships • Ability to perform comprehensive data analysis • Expertise in delivering persuasive presentations • Skill in facilitating collaboration across multiple teams • Deep understanding of sales methodologies and practices • Proficiency in addressing and resolving intricate client issues

🏖️ Benefits

• Medical • Dental • Vision Plans • 401(k) • FSA/HSA • Commuter Benefits • Tuition Assistance Plan • Vacation and Sick Time • Paid Parental Leave