Customer Success Manager

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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WonderBotz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Financial Services

WonderBotz is a company that specializes in delivering AI-powered automation solutions to improve business outcomes. They offer a range of services including Automation as a Service, software testing, AI solutions, and various automation support services. WonderBotz utilizes Intelligent Automation, combining Robotic Process Automation with AI to streamline and enhance complex business processes across various industries such as finance, healthcare, and retail.

📋 Description

• Own the customer’s overall adoption strategy • Own, lead & orchestrate end-to-end adoption delivery • Understand and advise the customer on how best to define, deliver & realize value • Develop and maintain workstream plans, timelines, and deliverables • Serve as the primary point of contact for clients • Cultivate and sustain strategic relationships with key clients • Collaborate closely with clients to understand their strategic goals • Possess an understanding of automation technologies • Stay abreast of industry trends, emerging technologies, and best practices in automation • Collaborate with internal technical teams, sales teams, and other stakeholders

🎯 Requirements

• Experience as a CSM or in a similar customer-facing role • Prior cybersecurity experience required; technical experience in threat intelligence preferred • Excellent oral presentation and customer interaction skills • Technical and troubleshooting skills in at least one software application or technology • Proven track record of Technical Account Management or relevant experience • Experience in managing multiple stakeholders and projects • Customer-oriented, attentive listener • Critical thinker and problem solver • Team player with good time-management skills • Strong interpersonal and communication skills • Experience with sales software such as Salesforce, Churn Zero, or other CSM tools

🏖️ Benefits

• Healthcare • Relocation • Vacation • Holidays