Incident Manager

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Workiy Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Workiy Inc. is a global digital solutions company specializing in comprehensive services for web and mobile application development, digital marketing, and cloud transformation. With a focus on tailored technology solutions, Workiy aims to empower businesses by enhancing their digital presence through innovative strategies including custom software development, UX/UI design, and enterprise application management. The company operates with a client-centric approach, showcasing extensive expertise in various technologies such as Drupal, Shopify, and Salesforce, promoting efficient business operations and enhanced user experiences.

📋 Description

• Lead and coordinate the resolution of high-priority IT incidents while minimizing business disruption. • Manage critical incidents in a fast-paced enterprise environment. • Communicate with cross-functional stakeholders.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience). • 3–5 years of experience in Major Incident Management or IT Operations. • Hands-on experience working within IT Service Management (ITSM) environments. • Strong understanding of ITIL processes, including:Incident Management, Problem Management, Change Management, Service Request Management • Experience leading Major Incident bridge calls involving multiple technical teams. • Strong knowledge of enterprise IT infrastructure, including:Networking, Cloud platforms, Servers, Applications, Database environments • Excellent verbal and written communication skills. • Ability to communicate effectively with technical teams, executives, and business stakeholders. • Proven ability to perform under pressure in mission-critical production environments. • Experience preparing executive-level incident summaries and status communications. • Strong analytical, troubleshooting, organizational, and decision-making skills. • Ability to manage multiple priorities simultaneously in a fast-paced environment. • Willingness to work non-traditional schedules aligned with Eastern Standard Time (EST) business hours.

🏖️ Benefits

• Health insurance • Flexible working hours