Account Manager – Mid-Market

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Own a book of accounts and renew and expand customer value • Run rigorous renewal conversations to protect and grow accounts, keeping GRR on target and creating NRR expansion opportunities • Drive pricing migration through direct commercial conversations and deal closure • Accelerate multi-module adoption by positioning Workleap Agent for managers • Identify early churn warning signals, escalate with a plan, and run Mid-Term Value Reviews • Maintain an accurate HubSpot pipeline • Use AI tools such as Claude to prepare for calls, build account briefs, and develop outreach • Share learnings and codify effective team playbooks • Collaborate with 8 Account Managers, 2 Customer Success Managers, and 2 Onboarding Managers

🎯 Requirements

• 2+ years in an AM or CSM role with a renewal quota • Experience managing an ARR book in the $1M–$5M range • Proven ability to handle difficult commercial conversations involving price increases, pushback, and migrations • Strong pipeline discipline and CRM hygiene • Comfortable using AI tools such as Claude, Copilot, and ChatGPT daily • Experience in a scale-up or high-growth environment • Experience navigating pricing or packaging changes with existing customers is a bonus • Player-coach instinct is a bonus

🏖️ Benefits

• Family health insurance + telemedicine + annual wellness budget • Flexible vacation policy • Remote work, with access to our Montreal office • In-person gathering twice a year • Claude access, for everyone