Director of Account Management

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Workplace Options

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B2B • Wellness • HR Tech

Workplace Options is the world’s largest privately owned and independent provider of integrated employee wellbeing solutions. They specialize in offering holistic support strategies for organizations focused on enhancing employee wellness, mental health, and productivity through various services including emotional support, organizational effectiveness consulting, and digital solutions tailored to individual needs. With a global reach covering over 200 countries, they are committed to driving positive outcomes for employees and organizations alike.

1001 - 5000 employees

Founded 1982

🤝 B2B

🧘 Wellness

👥 HR Tech

💰 Private Equity Round on 2021-11

📋 Description

• WPO is seeking a Director, Account Management, Americas to support our reseller partnership portfolio across North, South, and Central America. • Reporting to the VP of Account Management, this role manages a team of Account Managers and Senior Account Managers focused on reseller partnerships. • You’ll balance hands-on management of key strategic reseller accounts with team leadership, coaching, and operational execution. • Responsibilities include setting team goals, meeting revenue targets, developing staff, and supporting day-to-day reseller account needs. • A key priority is guiding the team through our shift from traditional satisfaction metrics to a revenue-growth model, positioning the team as trusted advisors who drive business outcomes through our reseller ecosystem. • You’ll also serve as a primary business representative for reseller partners, support go-to-market efforts, and directly manage select strategic accounts. • The role supports the VP, the global Account Management team, and other internal departments to achieve business objectives. • Travel within the Americas and internationally may be required.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field • 7+ years in Account Management, Channel Sales, or Client Success (ideally in reseller/partner environments) • Proven ability to grow strategic accounts and meet/exceed revenue targets • Strong understanding of reseller/channel ecosystems and EAP/Wellness markets (or ability to ramp quickly) • Effective leader with strong coaching, people management, and relationship-building skills • Experience driving business development, revenue growth, and engaging C-level stakeholders • Successful track record with QBRs, account growth planning, and resolving complex partner issues • Proficient with CRM and relationship intelligence tools • Excellent communication, presentation, and interpersonal skills • Strong business acumen, financial literacy, and GTM planning capability • Skilled at managing multiple stakeholders, deadlines, and projects • Comfortable with change, ambiguity, and balancing strategy with execution • 2–3+ years team leadership experience (preferred) • Bilingual in Spanish or Portuguese is a plus

🏖️ Benefits

• Paid Time Off • Life Insurance • Employer Pension Contribution • Travel Reimbursement • Extended healthcare • dental and vision benefits • Life insurance • AD&D and Long-term disability insurance • Training/tuition reimbursement • Gym Reimbursement • Wellness rewards • Access to EAP benefits and all WPO services • Mentorship Program • Employee exchange programme • Comprehensive training provided for this position