Community Support Specialist – Epic Trips

Job not on LinkedIn

🔥 1 hour ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Worldpackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

✈️ Travel

🏪 Marketplace

🌍 Social Impact

💰 Venture Round - Worldpackers on 2022-10

Travel • Marketplace • Social Impact

Worldpackers is a global platform and community that connects travelers with hosts around the world to facilitate meaningful, affordable travel experiences through skill exchange, volunteering, and curated group trips. The company emphasizes community, cultural respect, and accessible travel, and operates a remote-first team while offering products like membership benefits, curated Epic Trips, and community content such as a podcast. Founded by travelers in 2014, Worldpackers focuses on trust, safety, and collaborative connections between travelers and hosts.

📋 Description

• Handle questions and requests from travelers and Travel Buddies through tickets across online and offline channels • Resolve complex problems by following team processes, policies, and guidelines • Investigate cases without established processes and identify appropriate solutions • Escalate situations outside existing processes and collaborate with relevant people and teams • Identify and act on traveler safety situations according to escalation protocols • Accurately log every contact and reason • Contribute to the evolution of ticket taxonomy and deflection processes • Keep the support queue organized and healthy while balancing speed, quality, and traveler experience • Support travelers and Travel Buddies throughout their approximately four-month journey around group trips

🎯 Requirements

• Advanced English, with confidence communicating with travelers from different parts of the world • Previous experience in customer service, support, Customer Experience, or related areas • Ability to work with processes, playbooks, and canned responses while maintaining a human and approachable tone • Strong organization and attention to detail • Experience working in high-volume environments with a structured, shift-based routine • Strong problem-solving skills • Autonomy to investigate, take initiative, and involve the right people when needed • Availability to work a 5x2 schedule, including weekends, according to operational needs • Ability to recognize situations involving risks or safety concerns and act according to defined protocols • Previous experience in Customer Support, Customer Experience, or high-volume support operations is a plus • Experience providing support in tech companies, startups, marketplaces, or digital platforms is a plus • Experience with ticketing/support tools and CRMs is a plus • Experience or familiarity with travel, tourism, or global communities is a plus • Experience working in remote and multicultural teams is a plus • Curiosity and interest in understanding the context behind each situation is a plus

🏖️ Benefits

• Global, diverse, and inclusive community • Continuous learning • Meaningful work focused on personal growth, cultural exchange, and social and environmental sustainability • Fully remote work arrangement