Junior Customer Support Specialist

🕒 July 29

🌏 Anywhere in the World

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Worldpackers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

✈️ Travel

🏪 Marketplace

🌍 Social Impact

💰 Venture Round - Worldpackers on 2022-10

Travel • Marketplace • Social Impact

Worldpackers is a global platform and community that connects travelers with hosts around the world to facilitate meaningful, affordable travel experiences through skill exchange, volunteering, and curated group trips. The company emphasizes community, cultural respect, and accessible travel, and operates a remote-first team while offering products like membership benefits, curated Epic Trips, and community content such as a podcast. Founded by travelers in 2014, Worldpackers focuses on trust, safety, and collaborative connections between travelers and hosts.

📋 Description

• Support hosts and travelers through HubSpot, WhatsApp, and the Worldpackers Inbox • Resolve questions, issues, and conflicts with empathy, professionalism, and sound judgment • Ensure interactions meet quality standards and service level expectations • Respond to public reviews and feedback • Identify recurring customer pain points and share insights to improve products and processes • Maintain accurate customer information and support records • Update host profiles to maintain community standards • Report product bugs and technical issues to Product and Engineering teams • Collaborate with teammates across different areas to improve customer experience • Monitor performance and seek opportunities to improve customer satisfaction

🎯 Requirements

• Advanced English; written communication is part of the daily routine • Intermediate Spanish • Previous experience in Customer Support, Customer Experience, or another customer-facing role • Strong written communication skills • Ability to stay organized while managing multiple conversations and priorities • Passion for helping people solve problems • Experience with HubSpot or similar customer support platforms (nice to have) • Experience working at a startup, marketplace, or technology company (nice to have) • Familiarity with Slack, Trello, and Google Workspace (nice to have) • Experience handling payment platforms such as Stripe, Iugu, or similar (nice to have) • Basic Portuguese (nice to have) • Empathy, curiosity, calm under pressure, organization, proactivity, adaptability, and collaborative attitude

🏖️ Benefits

• Global, remote-first company • Meaningful, purpose-driven work connected to travel, cultural exchange, and sustainability • Diverse and inclusive global community • Continuous learning and growth opportunities • Collaboration with talented teammates across different backgrounds and cultures