Senior User Researcher II – Maternity Leave Coverage

🔥 12 hours ago

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 CA$149k - CA$205k / year

⏳ Contract/Temporary

🟠 Senior

🔬 UX Researcher

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wrapbook

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $100M Series B on 2021-11

Consulting • Insurance • Logistics

Wrapbook is a smart production payroll and accounting platform built by industry veterans for the entertainment industry. It provides a comprehensive suite of services, including fast onboarding, payroll management, cost tracking, production accounting, and real-time reporting, all within an intuitive interface. The platform is designed to efficiently connect producers, accountants, cast, and crew members, enabling them to manage production finances seamlessly. Wrapbook also offers expert services in union compliance, insurance, and employer-of-record payroll. The platform integrates with leading accounting and production tools, making it the versatile choice for feature films, episodic TV, commercials, and more. With significant investment from Bessemer Venture Partners, Wrapbook is focused on accelerating innovation in production finance and payroll solutions.

📋 Description

• Own the research strategy and roadmap for a core product area • Identify high-impact learning opportunities and align research priorities with customer needs, product direction, and business OKRs • Frame ambiguous questions into focused research plans • Select qualitative, quantitative, generative, or evaluative methods based on decision, timeline, risk, and available evidence • Lead mixed-method research across discovery, concept testing, usability testing, field research, surveys, benchmarking, and post-launch evaluation • Turn complex findings into defensible recommendations for Product, Design, Engineering, Data, and business partners • Synthesize research with Pendo, product analytics, customer feedback, and Dovetail knowledge • Define success criteria and evaluate outcomes including speed, efficiency, comprehension, confidence, error reduction, and customer satisfaction • Surface unmet needs, challenge assumptions, and bring customer perspective into planning and prioritization • Use AI to accelerate research planning, analysis, synthesis, and knowledge sharing while protecting participant privacy and maintaining rigor • Create reusable workflows and practices for customer learning • Maintain an accessible research repository • Coach partners and designers on appropriate research practices • Communicate research status, decisions, risks, and open questions to partners and leadership

🎯 Requirements

• 6+ years of experience conducting user or product research • Track record of leading mixed-method studies that influenced product direction and delivered customer and business value • Strong command of qualitative and quantitative research methods • Experience owning research from problem framing through activation, including study design, participant engagement, facilitation, analysis, synthesis, storytelling, and follow-through • Ability to navigate ambiguity, work autonomously, and prioritize competing research needs • Strong analytical and synthesis skills • Exceptional collaboration, influence, and communication skills • Pragmatic approach balancing rigor, speed, risk, and team needs • AI fluency and growth mindset toward reusable, AI-supported research workflows • Sound judgment around participant privacy, data handling, and limitations of AI-generated analysis • Customer obsession, intellectual curiosity, and confidence to challenge assumptions • Experience in entertainment, payroll, fintech, accounting, or another complex operational domain is a plus • Legally authorized to work in Canada or the United States

🏖️ Benefits

• Health and Dental benefits • Up to 2% matching RRSP / 401K • Work from anywhere in Canada and USA • Competitive salary • Opportunity to work with creative problem solvers • Opportunity to make large impacts