Senior Professional Services Consultant

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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• Open for 4 days.
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Wrike

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $15M Series B on 2015-05

Consulting • Marketing • Logistics

Wrike is a leading work management platform that streamlines workflows and enhances collaboration for businesses worldwide. Recognized as a Leader in the 2024 Gartner Magic Quadrant for Collaborative Work Management, Wrike offers solutions for diverse teams such as marketing, creative, product, client services, IT, operations, HR, legal, finance, and more. The platform provides a range of features including AI-powered automation, analytics, Gantt charts, Kanban boards, and customizable dashboards to maximize productivity and efficiency. Trusted by over 20,000 organizations globally, Wrike helps teams align strategy with execution, improve visibility, and manage resources efficiently. It supports integration with over 400 popular apps and ensures robust security, making it an ideal choice for enterprise-level implementation as well as for smaller teams looking to enhance their project and workflow management capabilities.

📋 Description

• Guide customers through the full lifecycle from onboarding to multi-year transformational engagements • Serve as a strategic advisor and hands-on solution builder • Diagnose business workflows and educate teams on modern work management practices • Design and build solutions in Wrike using configuration, automated rules, and reporting dashboards • Manage approximately 10–15 concurrent customer engagements • Lead customer engagements and participate in larger global rollouts • Drive Discovery, Solution Design, Configuration, Rollout, Education, and Adoption Monitoring • Diagnose customer workflows and apply change management principles • Connect Wrike to external systems using Wrike Integrate and guide basic data migrations • Use AI tools to accelerate consulting delivery and help customers adopt Wrike AI capabilities • Support sales with scoping and discovery for complex engagements • Manage billable utilization, delivery milestones, and engagement records in Wrike, Salesforce, and related systems • Collaborate with Product and Customer Success teams to influence roadmap priorities and resolve bottlenecks • Coordinate handoffs with sales, customer success, and support teams • Contribute templates, best practices, and use-case blueprints to the knowledge base • Mentor junior consultants and participate in team learning sessions

🎯 Requirements

• 5+ years of client-facing experience in SaaS professional services, business consulting, or solutions implementation • Strategic business process analysis combined with hands-on platform configuration • Ability to understand complex business processes and translate client pain points into practical, well-architected solutions • Experience managing multiple customer accounts simultaneously • Accountability for billable delivery, project pacing, and engagement milestones • Working knowledge of Agile, Scrum, Kanban, or Lean methodologies • Familiarity with enterprise team workflows and terminology, including Marketing/Creative, PMO, IT, Professional Services, or Operations • Ability to learn low-code tools such as Wrike Integrate and configure basic automations • Experience with structured spreadsheets, CSV/Excel data imports, and field mapping • Ability to use AI productivity tools • Strong facilitation and communication skills for customer workshops, stakeholder alignment, and executive presentations • Relevant experience with SaaS environments • Relevant Master's degree, MBA, or similar is a standout quality • Preferred familiarity with CWM, PPM, PSA, or workflow management platforms • Preferred familiarity with Salesforce, Jira, ServiceNow, or Workday • Preferred exposure to Power BI, Tableau, or advanced platform analytics • Preferred experience defining success criteria, operational KPIs, or value realization metrics • Relevant professional certifications such as PMP, CSM/PSM, Prosci, or similar are standout qualities

🏖️ Benefits

• Medical, dental, and employer-paid vision insurance • Life insurance • Employer-paid short- and long-term disability • 401(k) plan with employer match • FSA/HSA benefits • 18 weeks of leave for birth mothers • 4 weeks of leave for non-birth parents • Wrike Employee Resource Communities (WERC) • Flexible time off (FTO) policy • $500 Working-from-Home stipend • 11 paid holidays • 2 volunteer days • Flexible ways of working, including remote work, hybrid environments, and co-working spaces across many locations

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