WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
Benefit Customer Service Representative – Seasonal
🕒 May 30
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WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
📋 Description
• Help client plan participants through the enrollment process and making updates to their health care and/or pension plans • Spend day on the phone, with opportunities to assist with chat and message center as you gain additional experience • Provide superior customer service in a work from home environment • Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements • Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon • Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine requests/questions • Communicate and collaborate with colleagues, supervisors and other staff in a respectful manner • Regularly participate in team meetings and training
🎯 Requirements
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence • High level attention to detail, multi-tasking, and ability to organize work • Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging • Ability to work autonomously in a self-paced, self-motivated team environment • Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service-related field • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment • Ability to read, write and speak Spanish
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Any other benefits required by law
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