WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
Bilingual Benefits Customer Service Representative – Spanish, French
🕒 June 3
🗣️🇪🇸 Spanish Required
🗣️🇫🇷 French Required
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WTW
10,000+ employees
💸 Finance
🛡️ Insurance
💼 Consulting
Finance • Insurance • Consulting
WTW is a global powerhouse in financial services, specializing in risk management, insurance, and reinsurance. Leveraging data-driven and insight-led solutions, the company offers consulting in financial services, human resources, and employee benefits, along with pensions administration and HR software. With a presence in 140 countries, WTW is committed to enhancing organizational resilience and maximizing performance for its clients.
📋 Description
• Help Spanish or French and English client members through enrollment process • Provide the highest level of service on each contact • Spend the day on the phone, assist with chat and message center • Safeguard confidential information according to HIPAA and company data security requirements • Translate health and welfare and pension terms into simple explanations • Maintain and document complete and accurate call and case notes in English • Participate in team meetings and training • Communicate and collaborate with colleagues in a respectful manner • Perform other duties as assigned
🎯 Requirements
• Excellent Spanish or French language skills • Move seamlessly between Spanish or French and English calls • Ability to quickly assess member concerns and formulate a response/resolution • Ability to work in a structured environment • High level attention to detail • Experience using Microsoft Office • Ability to work autonomously in a self-paced environment • Must be comfortable working in a virtual environment • Ability to understand and follow oral and written instructions • Ability to type 30 words a minute • Experience working in a customer service environment • High School degree required • Associate or Bachelor’s degree nice to have • Working knowledge of health and welfare and/or defined benefit pension plans • Experience working in a call center environment
🏖️ Benefits
• WTW 401(k) Savings Plan • Employee Assistance Program (EAP) • Commuter Accounts program • Other benefits required by law
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