Task Force Manager, Outsourcing

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xclusive Services

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

🎯 Recruiter

Hospitality • Recruitment

Xclusive Services is a hospitality-focused staffing and facilities services company that provides temporary and direct-hire workforce solutions and department outsourcing for hotels, resorts, casinos, convention centers, stadiums, and colleges. Founded in 2002 and headquartered in Denver, CO, Xclusive offers hospitality staffing (housekeeping, banquet, food & beverage, front-of-house), janitorial and overnight janitorial services, event staffing, turnkey department outsourcing, and direct-hire placement. The company emphasizes compliance, local on-site leadership, and operational partnership with clients; it reports ~225 internal employees, over 7,000 associates on assignment, and more than 500 properties served annually.

📋 Description

• Provide critical operational support to national janitorial and turnkey teams • Ensure high-performance adherence to scope of work and contractual obligations • Maintain client satisfaction through leadership, training, and development of hourly staff and supervisors • Oversee daily, weekly, and monthly financial targets and administrative duties • Ensure safety compliance and mitigate injury risks • Collaborate with the service division and corporate team on hiring and recruitment • Develop business operational plans based on client structure and scope of work • Sustain positive client relationships across outsourcing accounts • Support opening new accounts from pre-opening through live operations • Oversee account operations structure, cleanliness methodology, and service delivery • Monitor financial performance and make strategic adjustments • Ensure appropriate account staffing and policy compliance • Monitor on-site staff and supervisors for safety compliance • Conduct mandatory monthly safety training • Conduct quarterly unannounced quality audits and address failures through review, retraining, or corrective action • Resolve client and employee concerns, escalating unresolved challenges to the RD of Outsourcing Services • Perform frequent site inspections • Develop cleaning schedules, submit payroll timely, and monitor productivity • Maintain chemical, cleaning tool, supply, and equipment inventories • Ensure equipment is safely used and maintained • Train on-site points of contact for account concerns and emergency response • Coordinate supervision and meet account financial budgets • Support sales growth, special projects, bids, proposals, and walkthroughs • Coordinate staffing and hiring with service teams • Report employee performance issues, policy violations, incidents, and accidents • Prepare and deliver onboarding training • Conduct annual performance evaluations for direct reports • Develop direct reports through mentoring, motivation, and training • Apply risk management and complex problem-solving techniques • Ensure compliance with internal policies and external regulations • Perform other assigned duties

🎯 Requirements

• Associate degree; business administration, economics, or finance a strong plus • High School diploma required • 5+ years of business-related management for national programs and large accounts, preferably in a service hospitality industry, outsourcing, or janitorial vendor • Proven and profitable track record in management and/or sales management or customer service management in a related field or industry • Previous experience servicing, supporting, developing or generating major accounts • Ability to guide, direct and motivate others • Demonstrated sound business judgement • Must work weekends and holidays • Must successfully complete initial boot camp training • Able to travel 80% or more • Legally eligible to work in the United States without current or future visa sponsorship • Proficiency in Microsoft Office (365-PC) • Experience in Adobe Suite, DocuSign, and Microsoft Dynamics CRM is a plus • Adaptable to learn new software platforms and systems • Fluency in English required; bilingual Spanish is a plus • Excellent listening, written, verbal, organizational, and interpersonal skills • Valid driver's license and reliable transportation • Ability to lift and carry up to 50 lbs. occasionally and up to 25 lbs. frequently • Ability to push and pull objects weighing up to 25 lbs. as needed • Capability to reach overhead and extend arms • Ability to bend, squat, and kneel • Ability to operate tools, equipment, or machinery requiring fine motor skills • Ability to stand and walk for extended periods, up to 8 hours • Ability to work extended hours including nights and weekends • Ability to work indoors and outdoors in heat, cold, rain, and wind • Must comply with FLSA, FMLA, ADA, HIPAA, OSHA, and other applicable regulations and standards

🏖️ Benefits

• Medical, Dental, Vision insurance • Voluntary Life and Group Life insurance • Voluntary AD&D insurance • Short and Long-term Disability insurance • Accident insurance • Critical Illness insurance • Hospital Indemnity insurance • Paid Sick Time • Paid Holidays • Paid Personal Time Off • Diverse and inclusive workforce • Opportunities for development and advancement