Technical Account Manager

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🕒 June 5

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Xperteks Computer Consultancy, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

💼 Consulting

📦 Logistics

🔒 Cybersecurity

Consulting • Logistics • Cybersecurity

Xperteks Computer Consultancy, Inc. is a globally recognized provider of managed IT services, with a focus on cloud computing and cybersecurity solutions. The company is dedicated to helping clients navigate complex technology landscapes by providing cutting-edge IT management services. With over 20 years of experience, Xperteks prides itself on building deep trust with its clients through transparent communication, data security, and effective emergency response. As a strategic technology partner, Xperteks supports business leaders in using technology as a driving force for growth by offering future-proof solutions and alignment between IT strategies and business objectives.

📋 Description

• Own the health and growth of a defined client portfolio. • Run recurring client reviews (TBRs/QBRs) and maintain account plans. • Coordinate internal execution and produce quotes and scopes that turn needs into action. • Work closely with our CTO to keep clients aligned to standards, surface risk early, and drive remediation and lifecycle planning that protects the client and strengthens the relationship.

🎯 Requirements

• 3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.) • Strong technical fluency across typical SMB stacks: Microsoft 365 fundamentals, identity and access concepts • Endpoint management and patching concepts • Networking fundamentals (firewalls, switches, Wi-Fi basics) • Backup and business continuity fundamentals • Security fundamentals (MFA, EDR, phishing risk, DNS filtering) • Confident presenting to executives and business owners. • Strong organization, follow-through, and written communication.