Account Manager

🕒 September 14

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Xtremepush

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

💼 Consulting

📦 Logistics

💰 Debt Financing on 2021-07

Marketing • Consulting • Logistics

Xtremepush is a leading CRM and customer engagement platform that offers a wide range of solutions for customer data management, personalized campaigns, and engagement strategies. It provides tools for omnichannel campaigns, gamification, AI-driven insights, and consent management. Xtremepush is widely used in industries like gaming, eCommerce, finance, and publishing for its ability to handle real-time data and improve customer loyalty and retention. Known for its strategic impact on marketing and customer experience, Xtremepush aims to deliver personalized, real-time engagement across various digital channels.

📋 Description

• Serve as the primary point of contact for customer account management matters for assigned accounts • Build and maintain strong, long-lasting client relationships • Conduct Quarterly Business Reviews to review performance, discuss strategic goals, and align on initiatives • Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors • Identify and pitch cross-sell and upsell opportunities • Negotiate contracts and close agreements to maximise profits • Track and update tasks, client interactions, and progress in HubSpot • Communicate monthly and quarterly initiative progress to internal and external stakeholders • Prepare detailed account status reports • Forecast and track quarterly sales results and annual account forecasts • Resolve conflicts and provide timely customer solutions • Escalate complex client requests or issues • Represent the customer voice within Xtremepush • Collaborate with cross-functional teams to execute customer strategies • Develop and implement strategic plans to enhance customer satisfaction and loyalty • Ensure timely and successful delivery of solutions according to customer needs and objectives

🎯 Requirements

• Proven work experience as an Account Manager, Customer Success Manager, or in a relevant role • At least 5 years of experience in a tech / SaaS company • Ability to communicate, present, and influence key stakeholders at all organisational levels, including executive and C-level • Experience delivering client-focused solutions to customer needs • Ability to manage multiple account management projects while maintaining attention to detail • Excellent listening, negotiation, and presentation abilities • Strong verbal and written communication skills • Familiarity with SaaS customer management or a background in data with client communication skills and understanding of consumer behaviour is desirable • Additional language is desirable • Ability to work in the US East Coast timezone

🏖️ Benefits

• Equal opportunity employer • Diversity-supportive and inclusive workplace culture • Personalised, relevant, and timely customer engagement technology environment