Implementation Specialist

🕒 July 13

🇺🇸 United States – Remote

💵 $75k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Yes Energy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

<Yes Energy> Yes Energy is a provider of comprehensive power market data and analytics that helps traders, asset managers, utilities, and other energy professionals make data-driven decisions. They offer historical and real-time market data, forecasts, analytics tools, API access, and cloud-based delivery through SaaS products for position management, market signals, and submission services. Yes Energy focuses on consolidating workflows for B2B customers in the energy sector with expert support and partner programs.

📋 Description

• Support customer implementations from discovery through go-live. • Gather and document business requirements, workflows, and solution designs. • Configure customer environments and perform data validation. • Execute testing plans and troubleshoot implementation issues. • Deliver customer training and support user adoption. • Analyze customer data and validate calculations and implementation results. • Write and execute SQL queries to support implementations and troubleshooting. • Assist with system integrations, data exchanges, and configuration activities. • Partner with Engineering to resolve technical issues and improve implementation processes. • Serve as a trusted advisor throughout the implementation process. • Lead customer meetings and provide regular project updates. • Respond to customer questions and coordinate issue resolution. • Create customer-facing documentation and implementation guides. • Partner with Product, Engineering, Customer Success, and Sales to deliver successful customer implementations. • Contribute feedback to improve implementation methodologies, documentation, and customer experience. • Support continuous improvement of implementation processes and best practices.

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field. • 3+ years of experience in software implementation, professional services, business analysis, systems integration, or solution delivery. • Experience gathering business requirements and translating them into technical solutions. • Strong project management, analytical, communication, and problem-solving skills. • Ability to manage multiple customer implementations simultaneously. • Experience writing SQL queries and working with relational databases. (Preferred) • Knowledge of North American ISO/RTO markets. (Preferred) • Experience implementing SaaS or enterprise software solutions. (Preferred) • Familiarity with Agile delivery practices. (Preferred)

🏖️ Benefits

• Medical insurance • 401 (k) Plan with matching • Flexible vacation • Flexible work schedules • Professional development investment