L1 Service Desk Engineer – APAC

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Zazz

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🔌 API

Consulting • Marketing • API

Zazz is an American mobile app development company that specializes in architecting and maintaining digital solutions for a diverse range of clients, including VC-backed startups, government agencies, and Fortune 500 companies. With a team of over 275 engineers and designers, Zazz offers end-to-end services from product strategy to mobile app development and blockchain solutions. The company prides itself on leveraging the latest technologies and methodologies to deliver high-quality products and innovative solutions that help businesses grow and adapt in a digital-first world.

📋 Description

• Serve as first point of contact for client tickets and requests during shift • Take detailed, accurate notes on every client engagement • Resolve basic, well-defined issues independently, including password resets, printer spool restarts, program uninstalls/reinstalls, and slow computer cleanup • Perform basic administration in Office 365, Okta, and Google Workspace • Escalate network-level and other complex requests promptly with clear documentation of observations and attempted actions • Monitor and respond to alerts in RMM, security, and backup platforms according to runbook and escalation guidance • Support larger initiatives such as migrations, implementations, and digital transformation projects as assigned • Maintain ticket hygiene and SLA awareness within PSA tooling

🎯 Requirements

• Strong English proficiency, written and verbal • Basic Office 365, Okta, and Google Workspace administration • Meticulous, clear note-taking and documentation habits • Comfort learning and operating within multiple software platforms • Experience or willingness to use NinjaOne RMM • Experience or willingness to use Halo PSA • Familiarity with Inky Advanced Email Security • Familiarity with Huntress endpoint and identity security • Basic SIEM log review • Familiarity with Huntress Security Awareness Training curriculum review • Familiarity with Druva Backup/DR • Ability to follow structured escalation paths and defined troubleshooting steps • Client-facing professionalism and communication • Entry-level help desk, internship, or IT support exposure is a plus but not required • Willingness to learn across a broad tool set and escalate appropriately rather than attempt unfamiliar fixes • Reliable attendance for the defined weekend shift schedule

🏖️ Benefits

• Opportunities for continuous learning • Growth path into L2 responsibilities and deeper ownership of client accounts • Exposure to networking, security operations, and project work • Opportunity to work on migrations, implementations, and digital transformation projects • Work with diverse clients across startups, SMEs, and Fortune 500 companies