Senior Customer Support and Deployment Engineer

🕒 March 3

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ZEDEDA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 Venture Round - ZEDEDA on 2025-01

SaaS • B2B • Artificial Intelligence

ZEDEDA is a cloud-native, SaaS-based edge orchestration company that helps organizations deploy, manage, secure, and scale distributed edge infrastructure and applications. Its platform leverages an open-source edge OS (EVE-OS), offers Edge Kubernetes and remote device management, and supports Edge AI workloads (predictive maintenance, computer vision) through a partner application marketplace. ZEDEDA emphasizes Zero Trust security, zero-touch onboarding, and multi-cloud / hardware-agnostic orchestration for industrial and enterprise IoT use cases.

📋 Description

• Responsible for delivering frictionless and smooth deployments to our Fortune 500 customers. • Develop trusted technical relationships with customers during the deployment period. • Update documentation, write better procedures, create videos as required. • Coordinate cross-functional deployment activities. • Address technical challenges through troubleshooting and analytical competences.

🎯 Requirements

• 8+ years experience supporting technical end-user • BS Computer Science, Information Technology or similar experience • Excellent troubleshooting and root-cause analysis skills • Proven technical writing skills • Project management skills • Excellent communication and written skills (English) • Handling of hardware appliances and configuration of UEFI/BIOS • Linux system administration & advanced Linux troubleshooting • Python programming and Shell Scripting (both optional) • Management of network adapters, interfaces • Networking concepts and tools: IP, DHCP, DNS, NAT rules, Firewall configuration, routing, bridging, and proxies • Networking troubleshooting competence using ping, traceroute, netstat, ip tables, tcpdump and analyzing packet captures. • Operate and troubleshoot SSH ; secure tunnels • Familiar with both Type 1 and Type 2 hypervisors • Troubleshoot hypervisors, including performance • Deploy and manage Docker containers • Certified Kubernetes Administrator (CKA), preferred • Configuration of Azure or alternative clouds • Practical operation of Swagger • Setup and configuration of APIs such as Postman and Terraform

🏖️ Benefits

• Zededa’s main compensation philosophy is to provide you with the opportunity to progress as you grow and develop with the company.