Field Support Engineer II

🕒 July 22

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines • Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being • Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database • Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures • Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy • Support revenue growth through the promotion and retention of service agreements • Interface with customers in a professional, pleasant and calm demeanor • Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment • Maintains company-issued test equipment and support tools, including spare parts • Installation and maintenance of equipment at trade shows, as requested and required

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service • BS in Electronics, Engineering, or Computer Technology and related fields preferred • A+ and Net+ certification preferred • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results • Must be self-directed, able to work independently with limited management oversight • Must have good verbal and written communication skills • Must have strong computer skills • Must be able to pass required training to service fine mechanics and optics • Ability to effectively service the equipment on which training is completed • Multiple project and time management skills are required • Extensive overnight travel is required by automobile and air • Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory • The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval • The position requires an average of four (4) hours driving for service calls, per day • Must have a valid driver’s license and good driving record • On occasion, must be able to lift up to 50 pounds • Thirty percent of the average workday is spent standing or walking.

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay