Field Support Engineer II

🕒 September 23

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ZEISS Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

ZEISS Group is a global technology leader specializing in optics and optoelectronics, with a rich history dating back to 1846. Headquartered in Oberkochen, Germany, ZEISS operates in four main segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology, and Consumer Markets. The company generated annual revenue of 10 billion euros and employs around 43,000 people across nearly 50 countries, including a robust network of production sites, sales and service companies, and research & development facilities. ZEISS’s specialties include binoculars, microscopy, eyeglass lenses, biomedical research, and various advanced technologies such as artificial intelligence and machine learning.

📋 Description

• Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory • Diagnose and repair designated products, including preventative maintenance, installations, and upgrades • Schedule, create, verify, and modify customer visits based on customer needs • Complete and submit daily field service reports • Complete and submit weekly expense reports • Maintain spare parts inventory and return designated spare parts • Support revenue growth through promotion and retention of service agreements • Interface professionally with customers, team members, management, Sales, and Technical Support • Instruct customers on equipment operation and maintenance when needed • Manage company-issued inventory, tools, diagnostic equipment, vehicle, and other property

🎯 Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service • BS in Electronics, Engineering, or Computer Technology and related fields preferred • A+ and Net+ certification preferred • Ability to think through difficult customer issues and generate satisfactory customer satisfaction results • Must be self-directed and able to work independently with limited management oversight • Must have good verbal and written communication skills • Must have strong computer skills • Must be able to pass required training to service fine mechanics and optics and effectively service equipment after training • Multiple project and time management skills are required

🏖️ Benefits

• Medical • Vision • Dental • 401k Matching • Employee Assistance Programs • Vacation and sick pay