Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
Principal, Strategy and Operations – Renewals
Job not on LinkedIn
🔥 19 hours ago
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Zendesk
5001 - 10000 employees
Founded 2007
☁️ SaaS
🤝 B2B
💰 Grant on 2019-09
SaaS • B2B • Customer Support
Zendesk is a company that provides a comprehensive suite of customer service and sales solutions. Their offerings include messaging, live chat, AI-driven automation, data privacy and protection, and an agent workspace, all designed to enhance customer experience and support operations. Their platform is designed to be flexible and scalable, catering to businesses of all sizes, including small enterprises, startups, and large corporations. Zendesk emphasizes the importance of integrated workflows and personalized customer interactions, leveraging customer data and AI to improve service efficiency. Additionally, they provide professional services, resources for training, and a strong emphasis on diversity, inclusion, and sustainability.
📋 Description
• Act as the primary business partner to the VP of Renewals • Provide data-driven recommendations to improve retention strategies • Build and maintain robust forecasting models for renewals, GRR, and C+C • Lead the strategic process for setting quarterly and annual renewal targets • Improve internal team processes for contract negotiation and renewal management • Leverage AI and advanced analytical tools to automate forecasting • Consolidate complex, multi-source data sets into unified, actionable dashboards
🎯 Requirements
• 7-10+ years in Strategy & Operations within a high-growth B2B SaaS environment with a multi-product portfolio • Deep understanding of the Renewals lifecycle, specifically ARR, GRR, NRR, and churn dynamics • Experience in contract negotiation workflows • High level of comfort with Salesforce (SFDC) for managing renewal cycles • Proficiency in using forecasting systems like Clari or Gong • Experience with AI/ML tools for predictive analytics • Proficiency in SQL, Excel/Sheets, and BI tools (Looker or Tableau preferred)
🏖️ Benefits
• Bonuses • Benefits or related incentives • Flexible working arrangements
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