Manager, Technical Success

🕒 4 days ago

🐊 Florida, New York, +2 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zensai

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

👥 HR Tech

💰 Series A on 2023-04

Education • SaaS • HR Tech

Zensai is a technology company that provides a comprehensive Human Success Platform, designed to integrate seamlessly with Microsoft 365. Their platform combines learning management, employee engagement, and performance management into a single solution, enabling organizations to enhance workforce development and engagement. Zensai's solution empowers HR departments to streamline processes, foster a learning culture, and drive organizational success through effective training and employee performance tracking.

📋 Description

• Lead, coach, and develop a team of Technical Success Architects. • Establish best practices, playbooks, and operational processes. • Drive accountability for customer outcomes, delivery quality, and technical excellence. • Support hiring, onboarding, performance management, and professional development. • Partner with Sales on strategic opportunities as a senior Solution Engineer for complex and enterprise prospects. • Lead technical discovery sessions, solution workshops, demonstrations, and executive presentations. • Translate customer requirements into scalable solution designs aligned with business objectives. • Support commercial discussions by articulating business value, implementation approaches, and expected outcomes. • Contribute to expansion and growth opportunities through technical advisory relationships. • Oversee technical onboarding, implementation, adoption, and optimization services. • Act as a senior technical advisor for strategic customers, high-risk accounts, and executive escalations. • Partner with Customer Success Managers to drive adoption, value realization, retention, and renewals. • Support complex technical and commercial discussions throughout the customer lifecycle. • Ensure customers achieve measurable value from their investment in Zensai. • Develop and manage implementation and delivery partner relationships. • Ensure partner-delivered services meet quality, delivery, and customer satisfaction standards. • Drive scalable delivery models through partner utilization. • Act as an escalation point for complex technical and delivery challenges. • Balance customer outcomes with commercial objectives and delivery efficiency. • Provide technical guidance on renewal, expansion, and growth opportunities. • Monitor team performance, capacity, utilization, and customer outcomes. • Identify opportunities to improve efficiency, scalability, and customer experience.

🎯 Requirements

• Proven experience leading customer-facing technical teams within a SaaS environment. • Strong background in Solution Engineering, Sales Engineering, Technical Consulting, or Solution Architecture. • Experience supporting enterprise sales cycles and leading customer-facing technical discussions. • Experience managing post-sales technical delivery, professional services, onboarding, or implementation teams. • Experience managing external delivery and implementation partners. • Strong commercial awareness with the ability to balance customer needs, business objectives, and delivery efficiency. • Excellent communication and stakeholder management skills, with the ability to engage both technical and executive audiences.