Commercial Insurance Claims Advisor – Remote First

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Zensurance

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

🤝 B2B

💰 Series B on 2020-08

Finance • Insurance • B2B

Zensurance is a leading small business insurance brokerage in Canada. The company offers a wide range of low-cost commercial insurance options tailored for various professions and industries, which includes everything from builder's risk and commercial auto insurance to E-commerce and non-profit insurance. Zensurance is dedicated to serving over 300,000 Canadian small business owners by providing instant quotes and significant savings on insurance policies. By leveraging technology, Zensurance can offer competitive rates and comprehensive coverages by working with over 50 insurance providers. Additionally, they provide expert advice, dedicated claims service, and ease of switching insurance providers. Zensurance prides itself on its customer service and has received multiple industry awards for its innovative approach to insurance. The company focuses on empowering small businesses with peace of mind through secure and strategic insurance solutions.

📋 Description

• Support and advise clients as soon as they report a claim. • Provide a supportive ear and insurance expertise to clients who have suffered a loss. • Actively manage and maintain open claims files. • Serve as the main contact and follow up on any unresolved issues or abeyances. • Assist with the administration and upkeep of our claims document management system. • Support the creation and review of internal process flows, job aids, guides, and lesson plans. • Advocate for the client during the entire claims process, escalating issues whenever necessary. • Take a proactive approach to challenges, working ahead to prevent potential issues.

🎯 Requirements

• A valid provincial broker’s license; RIBO preferred. • 2+ years of commercial lines insurance experience. • 2+ years of direct claims experience. • Ability to provide empathy and sensitivity during difficult conversations. • Able to communicate with clients in a clear, simple manner. • Strong attention to detail and proven flexibility when managing multiple clients at a time. • CRM, CAIB, or CIP designations are a great asset.

🏖️ Benefits

• Remote-first setup for added flexibility • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture