Vice President, Customer Success

🕒 June 23

🇺🇸 United States – Remote

💵 $180k - $185k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Zeta Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

📦 Logistics

✈️ Travel

💰 Post-IPO Debt on 2024-09

Consulting • Logistics • Travel

Zeta Global is an AI-powered marketing cloud that leverages proprietary AI and trillions of consumer signals to acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform (ZMP) offers a comprehensive suite of tools, including data management, customer data platforms (CDP), email service providers (ESP), and digital signal processing (DSP), to create individualized customer experiences and improve marketing outcomes. Zeta emphasizes omnichannel marketing, customer intelligence, and data-driven marketing strategies, partnering with brands, agencies, and publishers worldwide to accelerate brand growth and engagement. Their platform is designed to tackle complex marketing challenges with solutions for customer acquisition, growth, and retention through predictive AI and actionable consumer data.

📋 Description

• Own retention, expansion, Net Revenue Retention, NPS, and customer advocacy for the Sailthru Customer Success business. • Manage performance across a defined portfolio of enterprise customers. • Establish and drive disciplined account planning, forecasting, and business review processes. • Identify and mitigate churn risk while proactively uncovering expansion opportunities. • Ensure consistent delivery of customer value through adoption of Sailthru capabilities. • Partner with customers to drive lifecycle marketing maturity, audience engagement, and revenue growth. • Expand platform usage across email, segmentation, personalization, and omnichannel engagement strategies. • Guide customers in translating business goals into scalable marketing programs and measurable outcomes. • Ensure customers realize full value from the Sailthru platform and associated Publisher Cloud capabilities. • Develop trusted relationships with senior leaders at key accounts. • Lead executive business reviews focused on performance, outcomes, and growth opportunities. • Serve as escalation point for strategic customer issues and opportunities. • Build and maintain strong referenceable customer relationships. • Lead a team of Customer Success Managers focused on Sailthru accounts. • Coach and develop team members to improve customer engagement, strategic thinking, and commercial outcomes. • Drive accountability for retention, growth, and adoption outcomes across the team. • Foster a culture of performance, ownership, and customer-centric execution. • Partner closely with Sales, Product, Operations, and Support to ensure customer success. • Act as the voice of the customer. • Influence product priorities through structured customer feedback and insight sharing.

🎯 Requirements

• 10–15 years of experience in Customer Success, Account Management, Professional Services, or related client leadership roles. • 5+ years leading Customer Success or account teams in SaaS, marketing technology, or digital marketing environments. • University degree in Business, Communications, Marketing, Computer Science or relevant field • Proven track record of driving retention, expansion, and Net Revenue Retention in enterprise accounts. • Deep understanding of email marketing, lifecycle marketing, personalization, segmentation, and audience engagement. • Strong executive presence with experience managing senior client relationships. • Demonstrated ability to lead teams focused on commercial and customer outcomes. • Strong financial acumen, forecasting, and business performance management experience. • Excellent communication, leadership, and organizational skills.

🏖️ Benefits

• Unlimited PTO • Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!