Zoomph
11 - 50 employees
📣 Marketing
💰 $1.7M Seed Round on 2017-01
Marketing • Analytics • Broadcasting
Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.
Customer Success Specialist
🕒 June 25
⚔️ Virginia – Remote
💵 $60k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Zoomph
11 - 50 employees
📣 Marketing
💰 $1.7M Seed Round on 2017-01
Marketing • Analytics • Broadcasting
Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.
📋 Description
• Provide expert-level support to clients by identifying and resolving complex technical issues • Create and develop customized responses and perform advanced platform configurations • Collaborate with the Accounts team to lead initiatives for providing in-depth platform insights • Participate in strategic planning sessions to prioritize product improvements • Mentor and train team members and act as a point of escalation for complex client issues • Lead and develop support documentation and conduct client calls
🎯 Requirements
• BS Degree or equivalent experience • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment • Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot) • Familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data • Strong problem-solving abilities with a data-driven approach • Excellent verbal and written communication skills
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements • Professional development
Apply NowSimilar Jobs
🕒 June 25
Customer Success Manager at SecurityPal managing approximately 30 customers across various business segments. Overseeing onboarding, renewal, and healthy relationship building with customers.
🕒 June 25
Customer Success Manager leading service delivery for Biotech and Pharmaceutical clients. Collaborating with internal teams to ensure quality IT services and client satisfaction in a remote setting.
🕒 June 25
Senior Manager optimizing the global lead-to-quote process leveraging CRM at BD. Driving process improvements and serving as liaison between business and CRM product model.
🇺🇸 United States – Remote
💰 $24M Grant on 2020-07
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
🕒 June 25
Outreach & Intake Specialist engaging and guiding potential claimants through application processes at Advocate. Focused on providing support and information for navigating complex government systems.
🇺🇸 United States – Remote
💰 Venture Round on 2013-10
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
🕒 June 25
Senior Manager, Customer Success leading onboarding and retention of CargoSprint's logistics technology products. Designing structured playbooks for client engagement and metrics reporting.
