Operations Support Administrator

Job not on LinkedIn

November 18

Apply Now

Receive Emails with Similar Jobs

Zopa Bank

WebsiteLinkedInAll Job Openings

Finance • Fintech

Zopa Bank is a digital bank with a mission to simplify personal finance by offering straightforward financial products, such as loans, credit cards, and savings accounts. Founded in 2005, Zopa focuses on providing transparent and customer-friendly services, with a commitment to honesty and trust. It uses technology to expedite processes, such as pre-approval credit checks without impacting credit scores, and offers an easy-to-use app for managing financial products. Zopa has gained recognition for its quick and clear customer service and has consistently won awards for its personal loan offerings, including the British Bank Awards' Best Personal Loan Provider. The bank also emphasizes partnerships, like their recent collaboration with John Lewis Money, and is involved in the Fintech Pledge to drive innovation in financial services.

201 - 500 employees

Founded 2005

💸 Finance

💳 Fintech

💰 Venture Round on 2023-02

📋 Description

• Manage DSAR Requests: Review, log, and process new Data Subject Access Requests, ensuring all are handled in line with GDPR timelines and Zopa’s internal policies. • Data Retrieval and Review: Identify, gather, and collate relevant data from internal systems, ensuring that only accurate and necessary information is disclosed. • Data Redaction & Security: Apply redaction processes where required to protect the privacy of other individuals and sensitive information before disclosure. • Ensure all data transfers and communications follow secure methods and meet GDPR requirements. • Stakeholder Collaboration: Liaise regularly with the Privacy and Compliance teams on complex or high-profile cases, escalating where necessary. • Partner with IT, Legal, and Operations teams to resolve data retrieval or access challenges. • Customer and Third-Party Communication: Communicate with customers and authorised representatives regarding the progress of their DSARs, ensuring clarity and compliance. • Process Improvement: Support ongoing reviews of DSAR handling procedures to ensure continuous improvement, operational efficiency, and full GDPR alignment. • Contribute to internal documentation updates and staff awareness on data handling best practices. • Incident and Issue Management: Troubleshoot customer or third-party issues (e.g., access to encrypted files) and report any data-related incidents promptly

🎯 Requirements

• Demonstrated experience in a customer-focused administrative or compliance environment. • Knowledge of GDPR principles, particularly individual rights and DSAR processes(training can be provided). • Strong attention to detail, able to manage sensitive and confidential data appropriately. • Excellent written and verbal communication skills with a professional, empathetic approach. • Comfortable working collaboratively across teams and functions. • Skilled in prioritizing multiple requests to meet strict deadlines. • Competent in using Microsoft Word, Excel, and data management systems. • Proactive, process-driven, and confident in identifying opportunities to enhance data governance and privacy processes. • Passionate about upholding customers’ rights and ensuring the organisation remains compliant, transparent, and trustworthy.

🏖️ Benefits

• Diversity and inclusion initiatives • Workplace free from discrimination • Opportunity to work with diverse teams