Customer Solution Engineer

🕒 4 days ago

🇺🇸 United States – Remote

💵 $99.5k - $193.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Zuora

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

☁️ SaaS

💸 Finance

🤝 B2B

💰 $400M Post-IPO Equity on 2022-03

SaaS • Finance • B2B

Zuora is a leading provider of subscription management and recurring billing solutions. The company offers the Zuora Monetization Suite, which supports various monetization models, including subscriptions, usage-based billing, and one-time pricing. Zuora's solutions help businesses manage recurring revenue growth across pricing and packaging, billing, customer acquisition, and quote-to-cash processes. The platform includes features for automating revenue recognition, creating dynamic paywalls, and integrating with existing application ecosystems through low-code SDKs and APIs. Zuora is recognized as a leader in the industry, providing robust tools for companies aiming to scale sustainably with modern recurring revenue models.

📋 Description

• Complete Zuora's in-depth onboarding and sales training to become an expert in Zuora's products, services, unique solutions, and technical capabilities • Own the technical relationships with a deep understanding of customer needs and constraints • Deliver product demonstrations and technical presentations to C-level audiences • Create end-to-end, use-case-specific demonstrations using AI-centric solutions • Secure technical wins by differentiating Zuora, handling technical objections, and mitigating deal-blocking concerns • Inform the product roadmap based on prospects' needs • Ensure customers realize value against expectations • Define and monitor business cases and KPIs in account plans • Help shape commercial strategy and technical action plans • Present solutions in easy-to-grasp ways • Coordinate technical resources across Zuora and its partners • Share customer-request context with product and solution management • Collaborate with solution architects on overall design and approach • Support sales and marketing at field events with demonstrations and technical expertise • Respond to technical elements of RFIs and RFPs • Travel throughout the sales territory

🎯 Requirements

• 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or operational finance roles • Self-motivation and desire to become an expert in the enterprise quote-to-cash cycle • Excellent presentation skills and ability to drive discussions with small and large groups • Strong business value selling experience and familiarity with SaaS and cloud technology • Understanding of subscription and recurring revenue business models • Experience with sales process methodologies such as MEDDIC and Value Selling • General understanding of API development and coding languages such as PHP, Ruby, and Java • Experience with LLMs and agent development and maintenance • Bachelor's Degree and/or relevant FinTech experience

🏖️ Benefits

• Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs • Medical, dental, and vision insurance • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break • Paid parental leave, including fully paid leave for eligible ZEOs, subject to local policy • Learning & development stipend • Opportunities to volunteer and give back, including charitable donation matching where available • Mental wellbeing resources and support