Account Manager – Strategic Customer

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Zuzeum Art Centre

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Art • Education • Media

Zuzeum Art Centre is home to the largest private collection of Latvian art in the world, showcasing a variety of exhibitions and events. It offers an engaging space for visitors of all ages, including families and school groups, with activities like guided tours, workshops, and cultural performances. Additionally, the center features a café and shop that support local products, creating a welcoming atmosphere for art lovers and the community.

11 - 50 employees

Founded 2020

📚 Education

📱 Media

📋 Description

• Own Strategic Customer Relationship: Serve as the trusted partner for one of Unframe’s largest global accounts, ensuring success across regions and time zones. • Drive Growth & Expansion: Partner with Product Growth and Sales leadership to identify upsell opportunities, secure renewals, and expand Unframe’s footprint within the customer’s organization. • Strategic Account Mapping: Build deep relationships across IT, product, and innovation teams, understanding the customer’s organizational structure and aligning Unframe to their most critical initiatives. • Customer Advocacy: Act as the voice of the customer within Unframe, influencing product direction and ensuring alignment with customer goals. • Operational Excellence: Manage account health, renewals, and escalations while coordinating cross-functional teams to deliver impact. • Portfolio Support: Manage a handful of additional accounts, applying the same focus on growth and satisfaction.

🎯 Requirements

• 10+ years managing enterprise accounts with a track record of renewals, upsells, and expansion. • Proven ability to engage both C-suite stakeholders on strategic outcomes and operational teams on delivery. • Experience in AI/ML platforms, enterprise software, digital transformation, or enterprise data platforms. • Entrepreneurial mindset, you thrive in ambiguity, own outcomes, and build from scratch. • Flexibility to operate across time zones for a global account.

🏖️ Benefits

• High-ownership, high-impact role managing Unframe’s most strategic account. • Uncapped commissions with aggressive accelerators. • Meaningful equity in a category-defining company. • Direct access to executive leadership and ability to shape our customer success playbook. • Opportunity to influence product roadmap and GTM strategy at a formative stage.