Remote Product Support Specialist Jobs in Canada
Search 6 work from home product support specialist positions available in Canada. Your career in truly remote companies - apply today.
November 25
Job not on LinkedIn
Product Support Specialist working in a remote capacity responding to customer inquiries via live chat, phone, and email for a technology company supporting small businesses.
🇨🇦 Canada – Remote
💵 $50k - $67.6k / year
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
November 25
Job not on LinkedIn
Product Support Specialist providing technical support for Snappy Kraken's suite of products. Collaborating with clients to resolve issues and enhance product usage for digital marketing activities.
🇨🇦 Canada – Remote
💵 $45k - $50k / year
💰 $6M Series A on 2021-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
October 29
Job not on LinkedIn
Customer Support Analyst managing workflows of live chats and tickets in a SaaS environment. Collaborating with teams to resolve customer issues and meet service level agreements.
🇨🇦 Canada – Remote
💵 $60k - $65k / year
💰 Venture Round on 2020-09
⏰ Full Time
🟡 Mid-level
🟠 Senior
📞 Support Engineer
October 24
Job not on LinkedIn
Customer Support Specialist providing exceptional service for Railbookers and Amtrak Vacations inquiries via phone and email. Processing changes, resolving issues, and ensuring customer satisfaction in travel experiences.
October 16
Job not on LinkedIn
CO-OP Architecture
11 - 50
Support Analyst for Federated Co-operatives Limited enhancing Energy applications and operations. Collaborate across departments to deliver scalable solutions in a fast-paced environment.
October 10
Job not on LinkedIn
Full Stack Developer / Product Support Specialist at Astucemedia providing both client support and software deployment. Collaborating on automated systems and managing cloud services.
Remote product support specialist salary expectations in Canada
The average salary for remote product support specialists in Canada is CA$76,702 per year. This is based on data from 21 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Product Support Specialist (1-2 yrs) | 14 | CA$83,268 |
🟡 Mid-level Product Support Specialist (2-4 yrs) | 6 | CA$59,375 |
🟠 Senior Product Support Specialist (5-9 yrs) | 1 | CA$88,750 |
How long does it take for companies to hire a remote product support specialist in Canada?
We analyzed 16 job listings in the last year and found it takes about 41 days for employers to close a job opening.
The most in-demand skills for product support specialists in Canada
We reviewed 21 job postings and found the top 10 skills employers are asking for most often are:
Frequently asked questions
You need strong communication and problem-solving skills, proficiency in customer service tools and software, and a good understanding of the products you support. Technical skills may also be required, depending on the product, along with patience and empathy when dealing with customers.
Typically, a high school diploma or equivalent is required, though an associate’s or bachelor’s degree in a related field can be beneficial. Previous experience in customer support or a similar role is often preferred, along with knowledge of the specific products.
Responsibilities include assisting customers with product issues, troubleshooting technical problems, providing product information, documenting support interactions, and working closely with development teams to address recurring issues. You may also need to train customers on product usage.
Benefits include flexible work hours, no commuting costs, a comfortable work environment, and the opportunity to work from anywhere. Additionally, remote positions often provide better work-life balance and access to a diverse range of customers and companies.
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