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Application Support Specialist

🕒 September 16

đŸ‡šđŸ‡· Costa Rica – Remote

đŸ’” $25 - $35 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

Where this job comes from

Posted on 28Stone's careers page, not through a job board

First seen by Remote Rocketship September 16

Logo of 28Stone

28Stone

201 - 500 employees

Founded 2011

đŸ€ B2B

💾 Finance

B2B ‱ Finance

28Stone is a software consulting firm that builds custom technology for the financial services industry. Since 2011 they have delivered application development, legacy modernization, cloud-native and event-driven architectures, and electronic/hybrid trading platforms for sell-side and buy-side firms, market venues, brokers and other capital markets participants. The company combines capital markets domain expertise with engineering teams (organized into cross-functional 'Squads') and has explored AI-enabled tooling and cloud-optimized trading solutions. Headquartered in New York, 28Stone focuses on B2B engagements with large financial institutions.

📋 Description

‱ Implement pre-release and post-deployment verifications ‱ Integrate with Rundeck or Azure DevOps for application deployment ‱ Implement application control solutions, including start/stop scripts ‱ Integrate with monitoring solutions such as OpsRamp, Grafana, and Splunk ‱ Support annual DR/BCP testing requirements ‱ Provision and set up new servers ‱ Support user authentication and authorization processes and workflows ‱ Configure authentication and service accounts ‱ Follow up on production incidents and problem tickets ‱ Troubleshoot trading and market data production issues ‱ Recommend and implement infrastructure improvements ‱ Use Python scripting

🎯 Requirements

‱ Familiar with Linux: command line, standard file editing/searching/manipulation, shell scripting, etc. ‱ Working knowledge of relational databases and SQL, including tables, views, indexes, querying and modifying data, and query performance/optimization ‱ Working experience with job automation tools such as Tidal, Autosys, Control-M, etc. ‱ Good communication skills, including expressing concerns/risks and documenting and communicating corrective and preventative action plans to stakeholders ‱ Methodical approach to problem solving and incident management ‱ Ability to define and document operational procedures and runbooks ‱ Familiarity with release packaging and deployment tools such as Rundeck and Ansible ‱ Understanding of SDLC and Agile frameworks ‱ Enthusiasm to learn regulatory and trading workflows ‱ Ability to take ownership and drive solutions to completion ‱ Ability to adapt to changing Regulatory Ops business priorities ‱ Ability to multitask and troubleshoot L3 Support during NY hours ‱ Right to work in Costa Rica

đŸ–ïž Benefits

‱ Contractor position only (C2C) ‱ Compensation ranges from $25-35 per hour based on experience and qualifications

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