English Gaming Support Agent

🕒 July 27

🌐 Albania, Algeria, +5 more countries – Remote

🇦🇱 Albania – Remote 🇩🇿 Algeria – Remote 🇰🇿 Kazakhstan – Remote 🇽🇰 Kosovo – Remote 🇳🇬 Nigeria – Remote 🇹🇳 Tunisia – Remote 🇺🇿 Uzbekistan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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5CA

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

🎮 Gaming

B2B • Gaming

5CA is a customer experience (CX) and technical support outsourcing company that provides multilingual, remote customer and player support services — with a strong focus on the gaming industry. The company emphasizes a fully remote workforce (100% work-from-home since 2005), supports major gaming clients for 20+ years, and hires roles such as Gaming Support Agent, Customer Support Agent, and Tech Support Agent across many countries and languages.

📋 Description

• Handle customer support issues for an assigned game studio • Help players with account and technical issues • Resolve purchase- and gameplay-related queries • Work with a team of agents under the guidance of a Team Lead and Operations Manager • Complete assisted training modules to develop and improve skills • Stay current on the client's newest projects, updates, past releases, and branding • Help players continue enjoying the games they love

🎯 Requirements

• Advanced written and spoken English, minimum C1 • Located in Albania, Algeria, Kazakhstan, Kosovo, Nigeria, Tunisia, or Uzbekistan • In-depth gaming knowledge and enthusiasm for video games • Modern gaming PC/laptop • Fast learner with initiative and troubleshooting ability • Dedicated quiet workspace within the residence • Minimum internet speed of 15 Mb/s download and 15 Mb/s upload, with latency below 120 ms internationally • Minimum 8 GB RAM • Windows 11, excluding Windows S Mode • Processor with CPU Mark of at least 9220, such as Intel i5-8400 or stronger; 8th Gen Intel or above, or 2nd Gen Ryzen or above • GPU with G3D Rating of 4806, such as GTX 760 or stronger • Smartphone for two-factor authentication running Android 10.0+ or Apple iOS 16.0+

🏖️ Benefits

• The flexibility to work 100% remotely with no wasted commute time and travel costs • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages • Innovative digital tools and comprehensive training, with access to an online training course library • Various learning and career development initiatives throughout the year • Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, and Women of 5CA

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