Clinical Field Service Team Leader

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟠 Senior

✨ Team Leader

👻 Ghost score 10%

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Abbott

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1888

🏥 Healthcare

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare • Healthcare Insurance • Biotechnology

Abbott is a global healthcare company committed to advancing medical technologies and improving lives around the world. It offers a broad range of leading products in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott's innovations such as the FreeStyle Libre glucose monitoring systems and BinaxNOW rapid antigen tests are transforming diabetes management and COVID-19 response. Through its partnerships and initiatives, Abbott aims to foster health equity, improve access to healthcare, and address critical health challenges like malnutrition and infectious diseases. Abbott is also dedicated to sustainability and social responsibility, striving to make life-changing technologies accessible and affordable.

📋 Description

• Lead, coach, and develop a team of Technical Support Specialists (Field Service Engineers) across the coastal region of South Africa. • Drive service performance through continuous improvement of key KPIs, including First Time Fix Rate, Mean Time to Repair (MTTR), NPS, spare parts utilization, and cost-per-box metrics. • Conduct field coaching, technical training, audits, and performance reviews. • Support installation, upgrades, preventive maintenance programs, escalations, and advanced technical troubleshooting. • Perform pre-installation assessments, site readiness reviews, and technical planning for new instrument placements. • Act as a key technical resource for customers, distributors, and internal stakeholders. • Collaborate with Sales, Applications, Service, and Commercial teams. • Utilize performance and service data to identify trends, risks, and opportunities for improvement. • Drive implementation of technical service bulletins (TSBs), service programs, and global improvement initiatives. • Ensure compliance with Abbott quality systems, SOPs, safety requirements, and service documentation standards. • Support a 24/7 customer service model and travel extensively across Africa when required.

🎯 Requirements

• Tertiary Qualification in Biomedical Engineering, Electrical Engineering, Mechatronics, Medical Technology, or a related technical discipline preferred. • Minimum of 2 years experience having managed a team of Field service Engineers. • Proven experience in a field service, technical support, or service leadership role within the diagnostics, medical device, healthcare, or laboratory industry. • Demonstrated experience leading and developing technical teams. • Strong customer-facing experience with laboratory and healthcare customers. • Experience with diagnostic instrumentation, troubleshooting, installations, and preventive maintenance activities. • Experience working with service KPIs, quality systems, and continuous improvement initiatives. • Ideally experience from the diagnostic laboratory instrumentation. • Strong leadership and coaching capabilities. • Excellent communication and stakeholder management skills. • Advanced analytical and problem-solving skills. • Ability to work independently while fostering collaboration across teams. • Strong knowledge of service management tools and reporting systems. • Ability to deliver technical training and mentorship programs. • Fluent in English, both written and verbal. • Willingness and ability to travel extensively across Africa and the EMEA region. • Valid driver's license. • Valid passport.

🏖️ Benefits

• Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.