Field Application Specialist

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ABL Diagnostics S.A

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11 - 50 employees

Fondé en 2015, ABL DIAGNOSTICS conçoit, développe, fabrique, commercialise et supporte en France et à l'international, en direct ou via un réseau de distributeurs exclusifs dans 45 pays, des tests de diagnostic de biologie moléculaire de détection (UltraGene®) et de génotypage par séquençage d’ADN (DeepChek®), pour les maladies infectieuses. Ceux-ci étant le résultat d'un savoir-faire propriétaire acquis au décours des années et des collaborations scientifiques avec des équipes de renom et de protocoles techniques dédiés.

📋 Description

• Provide 1st and 2nd level application support for our molecular and gene testing product portfolio (PCR, Sanger sequencing, NGS…) and for device installation • Support our affiliates and distributors in all application-related tasks, including installation, demonstration, on-site validation, training and troubleshooting • Ensure that product updates, complaint handling and post marketing surveillance are dealt with efficiently and effectively • Develop and conduct product and application training • Contribute to customer relationship management, understanding customer needs, setting appropriate product and performance expectations, and gathering market intelligence regarding competitive information and new sales opportunities • Feedback information to Product Marketing, Scientific, Technical, R&D, QM and other teams across the organisation as appropriate to help in the accurate marketing/further development of our products • Take responsibility for the application-related collaborations • Support organisation and take part in user group meetings, workshops, and exhibitions

🎯 Requirements

• Degree in Chemistry, Biochemistry, Molecular Biology, Genetics or Medicine or vocational training with specialisation in aforementioned subjects • A minimum of 3 years hands-on experience in the areas of Sequencing, ideally in a clinical laboratory setting or as a trainer or field application specialist would be ideal • Understanding of data analysis, software applications and/or bioinformatics tools and programs • Ability to translate complex clinical, medical, and diagnostic issues into comprehensive language and illustrations • Effective communication and teaching skills, especially in the context of online training • Clear vision of and commitment to providing exceptional customer service • Pragmatic, problem-solving and deadline-oriented approach • Collaborative, analytical, structured and thorough work style • Willingness to travel (up to 80%) • Excellent English and Spanish language skills; knowledge of other European languages advantageous (French...)

🏖️ Benefits

• Employees can work remotely