Guest Service Agent

🔥 37 minutes ago

🇦🇺 Australia – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

✨ Agent

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Accor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1967

🏨 Hospitality

🛍️ eCommerce

✈️ Travel

Hospitality • eCommerce • Travel

Accor is a world-leading hospitality group that operates a portfolio of various hotel brands across the globe. With a focus on providing personalized services and innovative hospitality solutions, Accor aims to inspire new ways for travelers to experience the world. The company is committed to sustainable practices and building inclusive environments, leveraging its strong team and brand ecosystem to set trends in the hospitality industry.

📋 Description

• Greet and welcome guests warmly and enthusiastically • Perform smooth, accurate check-in and check-out procedures • Handle guest inquiries and resolve issues professionally • Share information about hotel amenities, services, and local attractions • Collaborate with other departments to fulfil guest requests • Maintain a sharp and organised front desk • Handle payments and guest accounts accurately • Uphold the hotel's customer service and professionalism standards • Manage multiple tasks and adapt in a fast-paced environment • Promote hotel facilities and provide thoughtful recommendations • Offer and deliver valet parking services

🎯 Requirements

• Proven customer service experience in a hospitality or hotel environment • Excellent verbal and written communication skills in English • Proficiency in handling cash transactions and point-of-sale systems • Ability to multitask and prioritise in a fast-paced environment • Strong problem-solving skills with a customer-focused approach • Professional presentation and demeanour • Previous experience with Opera (hotel property management system) (preferred) • Valid manual driving licence with valet parking experience (preferred) • Knowledge of Perth's local attractions and tourism offerings (preferred) • Hospitality or hotel management certification or training (preferred) • Experience in a front-office or guest-facing role (preferred) • Flexibility to work shifts, including evenings and weekends (preferred)

🏖️ Benefits

• Opportunities for global career growth • Continuous learning • Inclusive, energetic, and supportive work culture • Flexible work arrangements / remote work availability

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