Customer Success Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ad Astra

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

💼 Consulting

📦 Logistics

📚 Education

Consulting • Logistics • Education

Ad Astra is an AI-powered academic scheduling and planning software company that provides end-to-end scheduling solutions for colleges and universities. It helps institutions optimize course schedules, classroom and event assignments, faculty capacity, and registration monitoring to boost student completion rates, operational efficiency, and financial sustainability through predictive analytics, real-time integrations with student information systems, and consulting services.

📋 Description

• Onboard new corporate accounts handed off from Sales • Transfer account context cleanly so clients do not repeat themselves • Drive adoption of AdAstraConnect within client accounts • Own renewals end to end, including negotiation and agent-assisted forecasting • Identify expansion opportunities and involve Sales when appropriate • Lead quarterly business review conversations using agent-prepared decks • Personally own escalations through resolution with honest client communication • Capture and communicate customer feedback to inform the AdAstraConnect product roadmap • Build relationships with inherited accounts and manage onboarding for new logos • Meet agreed retention and expansion targets

🎯 Requirements

• 3+ years in customer success, account management, or client services for B2B services or SaaS • Direct ownership of renewals • Experience with corporate or commercial accounts • Familiarity with insurance and claims, legal, financial services, consumer brands, or localization buyers is a strong plus • Working fluency in a CRM; the company uses HubSpot • Comfort building workflows around AI-assisted tooling • Evidence of self-managed remote work • Curiosity about the language services industry • Ability to work autonomously and take ownership of client issues

🏖️ Benefits

• Three weeks of paid time off • Commission in addition to base salary • Compensation benchmarked to the employee's country of residence