ADV TECHMINDS PVT LTD
11 - 50 employees
Founded 2015
💼 Consulting
🤝 B2B
🤖 Artificial Intelligence
Consulting • B2B • Artificial Intelligence
ADV TECHMINDS PVT LTD is an IT services and consulting firm that provides IT solutions and digital transformation services to businesses. The company focuses on IT strategy and planning, cloud enablement, project management, and security consulting. Its specialties include . NET, SAP consulting, Salesforce consulting, data engineering & analytics, cloud engineering, Java full‑stack development, quality assurance & automated testing, generative AI/LLM, and providing remote contract developers and user support.
Senior ITSM Developer
Likely ghost job
🕒 April 15
Where this job comes from
Posted on ADV TECHMINDS PVT LTD's careers page, not through a job board
First seen by Remote Rocketship April 15
Still open on ADV TECHMINDS PVT LTD's site. Checked 4 hours ago.
ADV TECHMINDS PVT LTD
11 - 50 employees
Founded 2015
💼 Consulting
🤝 B2B
🤖 Artificial Intelligence
Consulting • B2B • Artificial Intelligence
ADV TECHMINDS PVT LTD is an IT services and consulting firm that provides IT solutions and digital transformation services to businesses. The company focuses on IT strategy and planning, cloud enablement, project management, and security consulting. Its specialties include . NET, SAP consulting, Salesforce consulting, data engineering & analytics, cloud engineering, Java full‑stack development, quality assurance & automated testing, generative AI/LLM, and providing remote contract developers and user support.
📋 Description
• Own and govern end-to-end ITSM processes across large enterprise accounts • Lead ITIL process design, implementation, and optimization • Drive Continual Service Improvement (CSI) initiatives • Manage Major Incident bridges and ensure timely resolution • Conduct Problem reviews & RCA governance meetings • Chair/participate in Change Advisory Board (CAB) • Define and track service metrics, dashboards, and reporting • Ensure compliance with audit, risk, and ITSM standard
🎯 Requirements
• 8+ years core ITSM experience (not just ops/support) • Deep hands-on expertise in Incident Management (Major Incident handling) • Problem Management (RCA, trend analysis) • Change & Release Management (CAB governance) • Strong experience in ITIL v3/v4 implementation & process consulting • Experience driving ITSM transformation / process maturity (L3–L5 level) • Extensive work on SLA, KPI, OLA definition & governance • Proven experience in client-facing roles & stakeholder management
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