Client Experience Coordinator

🔥 5 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Client Coordinator

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AECOM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AECOM is the world's trusted infrastructure consulting firm that partners with clients to deliver innovative solutions to the most complex challenges while creating legacies for generations to come. Focused on equity, diversity, and inclusion, AECOM leverages technical expertise and digital innovation to drive transformative outcomes in infrastructure development, sustainability, and social systems. The company provides a wide range of services, including architecture & design, construction management, engineering, and environmental services across various markets such as transportation, energy, healthcare, and national governments. With a strong emphasis on sustainability, technical excellence, and community impact, AECOM is committed to building a better world.

📋 Description

• Provide entry-level coordination, administrative, data cleaning, and reporting support across the Voice of the Client program • Support monthly Project Survey administration, Client Listening, and Bid Debriefs • Support stakeholder interviews, meetings, schedules, follow-up activities, and overflow Client Listening coordination • Handle meeting logistics, materials preparation, note-taking, tracker updates, and follow-up reminders • Provide administrative support for the broader Client Development Team and assigned projects • Organize CDT documents, workshop notes, meeting notes, and follow-up materials • Monitor the client feedback survey mailbox and respond to routine requests • Perform data entry and updates across Qualtrics, Salesforce/CFM, SharePoint, and other program tools • Complete routine data cleaning and validation for survey reporting, dashboard exports, and program records • Prepare routine reports, dashboard exports, stakeholder report inputs, and presentation materials • Collect stakeholder feedback and organize information for manager review • Update approved client feedback process documents, SOPs, reference materials, training content, SharePoint pages, and Ecosystem content • Maintain program files and content repositories • Document process changes, follow revised procedures, provide status updates, and escalate risks or blockers

🎯 Requirements

• Bachelor's degree and/or relevant work experience (fresh graduates are welcome) • Basic proficiency in Microsoft Office tools, specifically Excel and PowerPoint • Exposure to, or willingness to learn, business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com • Strong organizational skills and comfort with defined, process-driven work • Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools • Ability to effectively communicate and collaborate within a specific group of internal and external customers • Ability to maintain good customer relationship and understand and respond to customer needs and requirements • Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation • Ability to recognize routine process issues, follow documented steps, and escalate when guidance is needed • Ability to organize assigned work, follow priorities, meet deadlines, and communicate status clearly

🏖️ Benefits

• Medical, dental, vision, life, AD&D, and disability benefits • Paid time off • Leaves of absences • Voluntary benefits • Perks • Flexible work options • Well-being resources • Employee assistance program • Business travel insurance • Service recognition awards • Award-winning training and development programs • Resources to expand technical expertise and leadership skills • In-person Day 1 onboarding

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