Enterprise Program Manager

🔥 0 minutes ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Develop and execute enterprise program plans aligned with CSO East priorities and China service strategy • Own assigned programs and strategic customer engagements, including scope, milestones, service levels, risks, and financial outcomes • Partner with sales and account teams to understand customer needs, shape solutions, and support business development • Coordinate cross-functional teams and maintain governance, stakeholder communication, and escalation management • Build customer relationships supporting satisfaction, retention, and growth • Monitor performance and customer experience and lead corrective or improvement actions • Lead scoping and implementation of large, integrated enterprise service programs • Translate customer and commercial objectives into plans covering scope, schedule, resources, budget, dependencies, risks, and governance • Coordinate execution across service delivery, sales, technical, operations, finance, quality, procurement, and partners • Run program reviews and provide status reporting to teams, sponsors, management, and customer leadership • Resolve issues and manage changes, risks, and escalations • Maintain program records and oversee external partners where applicable • Track service levels, operational KPIs, customer satisfaction, retention, and growth opportunities • Review program economics and drive agreed improvements • Prepare customer reviews, operational reports, and performance summaries • Serve as a customer-centric expert in enterprise program management and relevant CrossLab or laboratory productivity solutions • Support business planning and implementation strategies for enterprise services and strategic accounts • Contribute to China or global initiatives involving lab productivity, compliance, sustainability, and governance • Capture lessons learned and develop reusable processes, tools, templates, and governance practices • Provide customer and delivery insights to improve enterprise service offerings

🎯 Requirements

• Bachelor’s degree or above in engineering, science, business, project management, or a related field • Relevant experience in program or project management, enterprise service delivery, strategic accounts, or complex solution implementation • Project management qualification preferred; equivalent experience leading complex deployments is acceptable • Strong customer, stakeholder, influencing, and executive communication skills • Business acumen and ability to connect operational delivery with customer, commercial, and financial outcomes • Ability to lead cross-functional teams and manage multiple priorities in complex situations • Strong analytical skills and ability to turn operational and financial data into actions • Experience in regulated laboratory, pharmaceutical, life science, chemical analysis, or similar service environments preferred • Excellent written and verbal Chinese and English communication skills • Willingness to travel within CSO East and to customer sites • Travel required 50% of the time

🏖️ Benefits

• Option to work remotely • Equal opportunity employment • Full-time weekly schedule